CSTA Reference for Philips IS PBX Series


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CallPath Services
CSTA Reference for Philips IS PBX Series

SC33-1764


Note

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Fourth Edition (June 1998) This edition applies to:

and to all subsequent releases and modifications until otherwise indicated in new editions.

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Table of Contents

Figures

Notices

  • Programming Interface Information
  • About This Book

  • Who Should Use This Book
  • Where to Find More Information
  • Chapter 1. Introduction

  • Purpose of This Book
  • Approval of Applications
  • Naming and Notational Conventions
  • Chapter 2. Installing and Configuring CallPath SwitchServer/2

  • Philips IS PBX Series Hardware and Software Requirements (ISDN)
  • CallPath SwitchServer/2 Hardware and Software Requirements (ISDN)
  • Installation Considerations (ISDN)
  • Switch Considerations
  • Checking the CONFIG.SYS File
  • Checking the STARTUP.CMD File
  • Connect CallPath SwitchServer/2 to the Philips IS PBX Series
  • Before You Begin
  • Summary of Installation Tasks (ISDN)
  • Step 1: Install the Philips IS PBX Series Hardware and Software
  • Step 2: Install CallPath SwitchServer/2-to-Host Connectivity Hardware
  • Step 3: Install CallPath SwitchServer/2-to-Philips IS PBX Series Connectivity Hardware
  • Step 4: Install OS/2
  • Step 5: Install the CallPath SwitchServer/2 Program
  • Step 6: Install the ISDN Software to Communicate with the Philips IS PBX Series
  • Step 7: Install and Configure Communications Manager/2 to Communicate with the CallPath Host
  • Step 8: Restart the CallPath SwitchServer/2 IBM Personal Computer
  • Step 9: Configure the Philips IS PBX Series Connection in CallPath SwitchServer/2
  • CallPath SwitchServer/2 Hardware and Software Requirements (Ethernet)
  • Installation Considerations (Ethernet)
  • Checking the CONFIG.SYS File
  • Checking the STARTUP.CMD File
  • Connect CallPath SwitchServer/2 to the BIM
  • Before You Begin
  • Summary of Installation Tasks (Ethernet)
  • Step 10: Install the BIM Hardware and Software
  • Step 11: Install CallPath SwitchServer/2-to-Host Connectivity Hardware
  • Step 12: Install CallPath SwitchServer/2-to-BIM Connectivity Hardware
  • Step 13: Install OS/2
  • Step 14: Install the CallPath SwitchServer/2 Program
  • Step 15: Install and Configure the TCP/IP Software to Communicate with the BIM
  • Configuring a TCP/IP Route to the Philips IS PBX Series Unit
  • Step 15: Install and Configure Communications Manager/2 to Communicate with the CallPath Host
  • Step 16: Restart the CallPath SwitchServer/2 IBM Personal Computer
  • Step 17: Configure the BIM TCP/IP Host Name in CallPath SwitchServer/2
  • If the CallPath SwitchServer/2 is Not Communicating with the Philips IS PBX Series
  • Chapter 3. Installing and Configuring CallPath Server for OS/2

  • Philips IS PBX Series Hardware and Software Requirements (ISDN)
  • CallPath Server for OS/2 Hardware and Software Requirements (ISDN)
  • Installation Considerations (ISDN)
  • Switch Considerations
  • Check the CONFIG.SYS File
  • Update the STARTUP.CMD File
  • Connect CallPath Server for OS/2 to the Philips IS PBX Series
  • Before You Begin
  • Summary of Installation Tasks (ISDN)
  • Step 1: Install the Philips IS PBX Series Hardware and Software
  • Step 2: Install CallPath Server for OS/2-to-Client Connectivity Hardware
  • Step 3: Install CallPath Server for OS/2-to-Philips IS PBX Series Connectivity Hardware
  • Step 4: Install OS/2
  • Step 5: Install the ISDN Software
  • Step 6: Install and Configure TCP/IP
  • Install and Configure TCP/IP Software for a Networked Server
  • Install and Configure TCP/IP Software for a Stand-Alone Server
  • Step 7: Install the CallPath Server for OS/2 Program
  • Step 8: Install the Philips IS PBX Series Switch Dependent Code Feature
  • Step 9: Restart the CallPath Server for OS/2 Computer
  • Step 10: Start the CallPath Server Management Facility and Configure CallPath Server for OS/2
  • Start the CallPath Server for OS/2 Management Facility
  • Configuring CallPath Server for OS/2 for a Minimal Configuration
  • Start the CallPath Server for OS/2 Subsystem
  • Step 11: Configure the Philips IS PBX Series Connections in CallPath Server for OS/2
  • Step 12: Start the Philips IS PBX Series Connection
  • CallPath Server for OS/2 Hardware and Software Requirements (Ethernet)
  • Installation Considerations (Ethernet)
  • Checking the CONFIG.SYS File
  • Updating the STARTUP.CMD File
  • Connect CallPath Server for OS/2 to the Philips IS PBX Series
  • Before You Begin
  • Summary of Installation Tasks (Ethernet)
  • Step 13: Install the Philips IS PBX Series Hardware and Software
  • Step 14: Install CallPath Server for OS/2-to-Client Connectivity Hardware
  • Step 15: Install CallPath Server for OS/2-to-Philips IS PBX Series Connectivity Hardware
  • Step 16: Install OS/2
  • Step 17: Install and Configure the TCP/IP Software
  • Configuring TCP/IP Software
  • Configuring a TCP/IP Route to the Philips IS PBX Series Unit
  • Step 18: Install the CallPath Server for OS/2 Program
  • Step 19: Install the Philips IS PBX Series Switch-Dependent Code Feature
  • Step 20: Restart the CallPath Server for OS/2 Computer
  • Step 21: Start the CallPath Server Management Facility and Configure CallPath Server for OS/2
  • Start the CallPath Server for OS/2 Management Facility
  • Configuring CallPath Server for OS/2 for a Minimal Configuration
  • Start the CallPath Server for OS/2 Subsystem
  • Step 22: Configure the Philips IS PBX Series Connections in CallPath Server for OS/2
  • Step 23: Start the Philips IS PBX Series Connection
  • If the CallPath Server is Not Communicating with the Philips IS PBX Series
  • Chapter 4. Installing and Configuring CallPath Server for AIX

  • Philips IS PBX Series Hardware and Software Requirements
  • CallPath Server for AIX Hardware and Software Requirements (ISDN)
  • Hardware Requirements
  • Software Requirements
  • Installation Considerations (ISDN)
  • Connect CallPath Server for AIX to the Philips IS PBX Series
  • Before You Begin
  • Summary of Installation Tasks (ISDN)
  • Step 1: Installing the Philips IS PBX Series Hardware and Software
  • Step 2: Installing CallPath Server for AIX-to-Client Connectivity Hardware
  • Step 3: Installing the CallPath Server for AIX-to-Switch Hardware
  • Step 4: Installing and Configuring AIX
  • Step 5: Installing and Configuring TCP/IP Software
  • Installing and Configuring TCP/IP Hardware and Software for a Networked Server
  • Installing and Configuring TCP/IP Hardware and Software for a Stand-Alone Server
  • Step 6: Installing and Configuring the ISDN Software for Communication with the Philips IS PBX Series
  • Step 7: Installing CallPath Server for AIX
  • Step 8: Installing the Philips IS PBX Series Switch-Dependent Code Feature
  • Step 9: Starting the AIX CallPath Server Management Facility and Configuring CallPath Server for AIX
  • Starting the CallPath Server Management Facility
  • Managing CallPath Server for AIX from SMIT
  • Configuring CallPath Server for AIX for a Minimal Configuration
  • Starting the CallPath Server for AIX Subsystem
  • Step 10: Setting Up CallPath Server for AIX Communications Parameters
  • Configuring the Philips IS PBX Series Switch Connection Using the CallPath Server Management Facility
  • Configuring the Philips IS PBX Series Switch Connection Using SMIT
  • Step 11: Starting the CallPath Server for AIX Switch Connection
  • CallPath Server for AIX Hardware and Software Requirements (Ethernet)
  • Hardware Requirements
  • Software Requirements
  • Installation Considerations (Ethernet)
  • Connect CallPath Server for AIX to the Philips IS PBX Series
  • Before You Begin
  • Summary of Installation Tasks (Ethernet)
  • Step 12: Installing the Philips IS PBX Series Hardware and Software
  • Step 13: Installing CallPath Server for AIX-to-Client Connectivity Hardware
  • Step 14: Installing the CallPath Server for AIX-to-Switch Hardware
  • Step 15: Installing and Configuring AIX
  • Step 16: Installing and Configuring TCP/IP Software
  • Installing and Configuring TCP/IP Software for a Networked Server
  • Configure the TCP/IP Software for Connection to the Philips IS PBX Series
  • Step 17: Installing CallPath Server for AIX
  • Step 18: Installing the Philips IS PBX Series Switch-Dependent Code Feature
  • Step 19: Starting the AIX CallPath Server Management Facility and Configuring CallPath Server for AIX
  • Starting the CallPath Server Management Facility
  • Managing CallPath Server for AIX from SMIT
  • Configuring CallPath Server for AIX for a Minimal Configuration
  • Starting the CallPath Server for AIX Subsystem
  • Step 20: Configuring the Philips IS PBX Series Switch Connection
  • Configuring the Philips IS PBX Series Switch Connection Using the CallPath Server Management Facility
  • Configuring the Philips IS PBX Series Switch Connection Using SMIT
  • Step 21: Starting the CallPath Server for AIX Switch Connection
  • If the CallPath Server is Not Communicating with Philips IS PBX Series
  • Chapter 5. Installing and Configuring CallPath Server for MS Windows NT

  • Philips IS PBX Series Hardware and Software Requirements
  • CallPath Server for MS Windows NT Hardware and Software Requirements
  • Installation Considerations
  • Connect CallPath Server for MS Windows NT to the Philips IS PBX Series
  • Before You Begin
  • Summary of Installation Tasks
  • Step 1: Install the Philips IS PBX Series Hardware and Software
  • Step 2: Install CallPath Server for MS Windows NT-to-Client Connectivity Hardware
  • Step 3: Install CallPath Server for MS Windows NT-to-Philips IS PBX Series Connectivity Hardware
  • Step 4: Install Microsoft Windows NT
  • Configure the TCP/IP Route to the Philips IS PBX Series Unit
  • Step 5: Install the CallPath Server for MS Windows NT Program
  • Step 6: Install the Philips IS PBX Series Switch-Dependent Code Feature
  • Step 7: Restart the CallPath Server for MS Windows NT Computer
  • Step 8: Start the CallPath Server Management Facility and Configure CallPath Server for MS Windows NT
  • Start the CallPath Server for MS Windows NT Management Facility
  • Configuring CallPath Server for MS Windows NT for a Minimal Configuration
  • Start the CallPath Server for MS Windows NT Subsystem
  • Step 9: Configure the Philips IS PBX Series Connections in CallPath Server for MS Windows NT
  • Step 10: Start the Philips IS PBX Series Connection
  • If the CallPath Server is Not Communicating with Philips IS PBX Series
  • Chapter 6. Philips IS PBX Series Functions

  • Unsupported Program Calls, Parameters, and Characteristics
  • Program Calls Supported by the Philips IS PBX Series
  • Set Program Calls Supported by the Philips IS PBX Series
  • Messages Supported by the Philips IS PBX Series
  • Special Considerations and Limitations
  • Philips SOPHO iS3000 Series
  • Philips octopus 180i/M/M26 Series
  • Chapter 7. Partially-Supported Program Calls

  • STLANS (Answer_Call)
  • STLCONF (Conference_Call)
  • STLDISC (Disconnect)
  • STLINIT (Initialize_Call_Profile)
  • STLMAKE (Make_Call)
  • STLMON (Monitor)
  • STLQPS (Query_Party_Status)
  • STLRCV (Receive)
  • STLRED (Redirect_Call)
  • STLTRAN (Transfer_Call)
  • STLXTND (Extend_Call)
  • Chapter 8. Partially-Supported Set Program Calls

  • STLSAA (Set_Automatic_Answer)
  • STLSEP (Set_Extend_Purpose)
  • Chapter 9. Partially-Supported Messages

  • Call_Alerting
  • Call_Conferenced
  • Call_Connected
  • Call_Held
  • Call_Parties
  • Call_Party_Structure
  • Call_Rejected
  • Call_Routed
  • Call_Transferred
  • Disconnected
  • Network_Reached
  • Response
  • Setup
  • Party_Structure
  • Time_And_Date
  • Chapter 10. Problem Determination

  • Return Codes
  • Sense Code Qualifiers
  • STL_INVALID_DIRECTORY_NUMBER
  • STL_RQ_NOT_SUPPORTED_BY_SWITCH
  • STL_SWITCH_SPECIFIC_ERROR
  • STL_UNASSIGNED_CONNECTION_ID
  • System Messages Data
  • Summary of System Messages
  • Program Messages (Noncritical)
  • Program Messages (Critical)
  • Message Error Messages
  • Switch Connection Messages
  • NetView Alerts (for CallPath SwitchServer/2 Only)
  • SNMP Traps (for CallPath Server for OS/2 Only)
  • Trace Data
  • Dump Data
  • Chapter 11. Example Program Calls and Call Flow Scenarios

  • Internal Calls
  • Successful Internal Agent to Agent Call
  • Internal Agent to Agent Call (Called Party Busy)
  • Internal Agent to Agent Call (Called Party Unobtainable)
  • Unsuccessful Internal Agent to Agent Call (Ringing Timeout)
  • Simple Trunk Calls
  • Successful Incoming Trunk to an Agent
  • Successful Incoming Trunk to an Agent
  • Trunk to Busy Extension, Trunk Clears First
  • Outbound Calls
  • Successful External Call to Trunk with Intelligent Signalling
  • Successful External Call to Trunk Without Intelligent Signalling
  • Successful External Call over Analog Trunk
  • Call to Busy External Destination over Digital Trunk
  • Call to Busy External Number over an Analog Trunk
  • Call over a Digital Trunk to an Invalid Number
  • Call to Trunk, Congestion on Outgoing Lines
  • Consultation
  • Consultation Between Internal Agents, Initiated from Handset
  • Consultation between Internal Agents, Consulted Agent busy
  • Consultation with an External Party, Initiated from Handset
  • Consultation and Reconnect but First Destination Clears
  • Transfer
  • Transfer in Selection Phase
  • Blind Transfer
  • Screened Transfer
  • Conference
  • Conference
  • Conference with External Device
  • Call to Hunt Group
  • Call to Hunt Group Immediately Delivered at a Free Agent
  • Call to Busy Hunt Group, Queue on Group Queue
  • Call to Busy Hunt Group, Busy Tone to Caller
  • Call to ACD Group
  • Call to ACD Group Delivered at Free Member
  • Call from Trunk to ACD Group
  • Call to Busy ACD Group Queued for Group
  • Call to Busy ACD Group, too Long in Queue - Diverted
  • Call to ACD Group, Free Member does not Answer, Divert to Next Member
  • Call to ACD Group in Night Mode
  • Operator Calls
  • Agent to General Operator Queue
  • Agent to Individual Operator
  • Operator to a Free Agent
  • Non-DDI Call to an Operator Transferred to Free Extension
  • Non-DDI Call to an Operator Transferred to Busy Extension with Break-in
  • Outgoing Call via the Operator
  • Call Forward
  • Call Forward (Forward Immediate) Internal Call
  • Call Forward (RNA to External)
  • Call Forward (Busy) Internal Call
  • Make_Call Initiated by Application
  • Successful Internal Agent to Agent Make_Call, Initiated by Application
  • Successful Internal Agent to Agent Make_Call, Initiated by Application, Extensions have CSTA Interface
  • Successful Internal Agent to Agent Predictive Make_Call, Initiated by Application
  • Unsuccessful Internal Agent to Agent Predictive Make_Call, Initiated by Application
  • Successful Internal Agent to External Party Predictive Make_Call, Initiated by Application
  • Answer_Call Initiated by Application
  • Answer_Call Initiated by Application (Philips SOPHO iS3000 Series)
  • Answer_Call Initiated by Application (Philips octopus 180i/M/M26 Series)
  • Disconnect Initiated by Application
  • Disconnect
  • Consultation Initiated by Application
  • Consultation Between Internal Agents, Initiated by Application
  • Consultation Initiated by Application, Rejected by Opposite Party
  • Transfer Initiated by Application
  • Blind Transfer Initiated by Application
  • Blind Transfer to an External Party, Initiated by Application
  • Conference Initiated by Application
  • Conference
  • Reconnect Initiated by Application
  • Reconnect Call
  • CSTA Logon and Logoff to Use Answer_Call
  • Chapter 12. Glossary

    Index

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