Reference for Avaya Communications DEFINITY G3

Basic internal calls

• Agent A manually dials Agent B
• Agent A calls Agent B, Agent B Busy
• Host issues Make_Call from Agent A to Agent B, Agent A busy
• Agent A calls invalid number
• Host issues Make_Call from invalid number to Agent A

Agent A manually dials Agent B

The example shows a manual two-party telephone call where the calling party is an internal agent and the destination is an internal agent.

The program calls used in this example are:

Answer_Call

Call_Alerting

Call_Connected

Disconnected

Response

Setup

The legend for this example is:

• A is the calling party (internal).
• B is the called party (internal).
• Both agents have call tracking monitors in effect.

Activity	Dir	CallPath Services program call or message
A goes off hook and dials B manually	S>H	SETUP party_info( connection_ID=a1,party_number=A, party_type=STL_EXTENSION_PARTY_TYPE) call_type=STL_VOICE
B's phone is alerted	S>H	CALL_ALERTING calling_party_info( connection_ID=a1,party_number=A, party_type=STL_EXTENSION_PARTY_TYPE) call_extension=STL_NO_CALL_EXTENSION call_type=STL_VOICE alerting_party_list( connection_ID=b1,party_number=B, party_type=STL_EXTENSION_PARTY_TYPE, dialed_number=B,DNIS=B) alert_reason=STL_ALERT_NOT_SPECIFIED
Host issues an Answer_Call on behalf of B	S<H	ANSWER_CALL party_ID=b1 request_tag=r1
	S>H	RESPONSE request_tag=r1 response_type_indicator=STL_POSITIVE_RESPONSE
	S>H	CALL_CONNECTED connecting_party_info( connection_ID=b1,party_number=B, party_type=STL_EXTENSION_PARTY_TYPE, dialed_number=B,DNIS=B) call_extension=STL_NO_CALL_EXTENSION call_type=STL_VOICE existing_party_list( connection_ID=a1,party_number=A, party_type=STL_EXTENSION_PARTY_TYPE) connect_reason=STL_CONNECT_NOT_SPECIFIED
Agent B hangs up	S>H	DISCONNECTED disconnecting_party_info( connection_ID=b1,party_number=B, party_type=STL_EXTENSION_PARTY_TYPE, dialed_number=B,DNIS=B) other_disconnected_party_list() remaining_party_list( connection_ID=a1,party_number=A, party_type=STL_EXTENSION_PARTY_TYPE) disconnect_reason=STL_DISCONNECT_NOT_SPECIFIED
Agent A hangs up	S>H	DISCONNECTED disconnecting_party_info( connection_ID=a1,party_number=A, party_type=STL_EXTENSION_PARTY_TYPE) other_disconnected_party_list() remaining_party_list() disconnect_reason=STL_DISCONNECT_NOT_SPECIFIED

Agent A calls Agent B, Agent B busy

The example shows a two-party telephone call where the calling party is an internal agent and the destination is an internal agent. The destination's extension is currently busy.

The program calls used in this example are:

Call_Rejected

Disconnect

Disconnected

Make_Call

Response

The legend for this example is:

• A is the calling party (internal).
• B is the called party (internal).
• Both agents have call tracking monitors in effect.

Activity	Dir	CallPath Services program call or message
Host initiates a Make Call request on behalf of A to B	S<H	MAKE_CALL party_one=A party_two=B party_one_ID=a1 party_two_ID=b1 program_data= request_tag=r1
	S>H	RESPONSE request_tag=r1 response_type_indicator=STL_POSITIVE_RESPONSE
Switch rejects call	S>H	CALL_REJECTED called_party_info( connection_ID=b1,party_number=B, party_type=STL_EXTENSION_PARTY_TYPE, dialed_number=B,DNIS=B) calling_party_info( connection_ID=a1,party_number=A, party_type=STL_EXTENSION_PARTY_TYPE) reject_reason=STL_REASON_BUSY error_indication=STL_ERROR_IN_CALLED_PARTY
Host issues Disconnect request on behalf of A	S<H	DISCONNECT party_ID=a1 program_data= request_tag=r2
	S>H	RESPONSE request_tag=r2 response_type_indicator=STL_POSITIVE_RESPONSE
	S>H	DISCONNECTED disconnecting_party_info( connection_ID=a1,party_number=A, party_type=STL_EXTENSION_PARTY_TYPE) other_disconnected_party_list() remaining_party_list() disconnect_reason=STL_DISCONNECT_NOT_SPECIFIED

Host issues Make_Call from Agent A to Agent B, Agent A busy

The example shows a two-party telephone call where the calling party is an internal agent and the destination is an internal agent. The host issues a Make_Call request on behalf of Agent A but Agent A is currently Busy.

The program calls used in this example are:

Call_Rejected

Make_Call

Response

The legend for this example is:

• A is the calling party (internal).
• B is the called party (internal).
• Agent B has call tracking monitor in effect.

Activity	Dir	CallPath Services program call or message
Host initiates a MakeCall request on behalf of A to B	S<H	MAKE_CALL party_one=A party_two=B party_one_ID=a1 party_two_ID=b1 program_data= request_tag=r1
	S>H	RESPONSE request_tag=r1 response_type_indicator=STL_POSITIVE_RESPONSE
	S>H	CALL_REJECTED called_party_info( connection_ID=b1,party_number=B, party_type=STL_EXTENSION_PARTY_TYPE, dialed_number=B,DNIS=B) calling_party_info( connection_ID=a1,party_number=A, party_type=STL_UNKNOWN_PARTY_TYPE) reject_reason=STL_REASON_BUSY error_indication=STL_ERROR_IN_CALLING_PARTY

Agent A calls invalid number

The example shows a two-party telephone call where the calling party is an internal agent and the destination is an invalid number.

The program calls used in this example are:

Call_Rejected

Disconnect

Disconnected

Make_Call

Response

The legend for this example is:

• A is the calling party (internal).
• Agent A has call tracking monitor in effect.

Activity	Dir	CallPath Services program call or message
Host initiates a MakeCall request on behalf of A to an invalid number	S<H	MAKE_CALL party_one=A party_two=invalid# party_one_ID=a1 party_two_ID=i1 program_data= request_tag=r1
	S>H	RESPONSE request_tag=r1 response_type_indicator=STL_POSITIVE_RESPONSE
Switch rejects call	S>H	CALL_REJECTED called_party_info( connection_ID=i1, party_number=invalid#, party_type=STL_UNKNOWN_PARTY_TYPE, dialed_number=invalid#, DNIS=invalid#) calling_party_info( connection_ID=a1, party_number=A, party_type=STL_EXTENSION_PARTY_TYPE) reject_reason=STL_REASON_INVALID_DIR_NUM error_indication=STL_ERROR_IN_CALLED_PARTY
Host issues Disconnect request on behalf of A	S<H	DISCONNECT party_ID=a1 program_data= request_tag=r2
	S>H	RESPONSE request_tag=r2 response_type_indicator=STL_POSITIVE_RESPONSE
	S>H	DISCONNECTED disconnecting_party_info( connection_ID=a1, party_number=A, party_type=STL_EXTENSION_PARTY_TYPE) other_disconnected_party_list() remaining_party_list() disconnect_reason=STL_DISCONNECT_NOT_SPECIFIED

Host issues Make_Call from invalid number to Agent A

The example shows a two-party telephone call where the calling party is an invalid number and the destination is an internal agent.

The program calls used in this example are:

Make_Call

Response

The legend for this example is:

• A is the called party (internal).
• Agent has call tracking monitor in effect.

Activity	Dir	CallPath Services program call or message
Host initiates a MakeCall request from an invalid number to A	S<H	MAKE_CALL party_one=invalid# party_two=A party_one_ID=i1 party_two_ID=a1 program_data= request_tag=r1
	S>H	RESPONSE request_tag=r1 response_type_indicator=STL_NEGATIVE_RESPONSE sense_code=STL_INVALID_DIRECTORY_NUMBER sense_code_qualifier=invalid#