Reference for Avaya Communications DEFINITY G3

Call parked scenarios

• Agent A parks external client X, retrieves from same extension
• Agent A parks external client X, retrieves from different extension

Agent A parks external client X, retrieves from same extension

The example shows an external client being parked manually by an agent. Agent A then unparks the call at the same extension it was originally parked at.

The program calls used in this example are:

Call_Held

Call_Parked

Call_Picked

Disconnected

Setup

The legend for this example is:

• X is the calling party (external).
• A is the called party (internal).
• A has call tracking monitoring in effect.

Activity	Dir	CallPath Services program call or message
A and X are currently engaged in a call where X called A
A presses the transfer button, dials the parking access code and then presses transfer again	S>H	CALL_HELD holding_party_info( connection_ID=a1, party_number=A, party_type=STL_EXTENSION_PARTY_TYPE, dialed_number=A, DNIS=A) holding_party_calling=STL_SWITCH_DEFAULT_CALLING holding_party_callback=STL_SWITCH_DEFAULT_CALLBACK held_party_list( connection_ID=x1, party_number=X, party_type=STL_UNKNOWN_PARTY_TYPE)
	S>H	SETUP party_info( connection_ID=a2, party_number=A, party_type=STL_EXTENSION_PARTY_TYPE) call_type=STL_VOICE
	S>H	CALL_PARKED parking_party_info( connection_ID=a2, party_number=A, party_type=STL_EXTENSION_PARTY_TYPE) target_party_info( connection_ID=a1, party_number=A, party_type=STL_EXTENSION_PARTY_TYPE, dialed_number=A, DNIS=A) held_party_list( connection_ID=x1, party_number=X, party_type=STL_UNKNOWN_PARTY_TYPE) parking_party_calling=STL_SWITCH_DEFAULT_CALLING
Party A goes off-hook and dials the unpark access code and A's extension	S>H	SETUP party_info( connection_ID=a3, party_number=A, party_type=STL_EXTENSION_PARTY_TYPE) call_type=STL_VOICE
	S>H	DISCONNECTED disconnecting_party_info( connection_ID=a3, party_number=A, party_type=STL_EXTENSION_PARTY_TYPE) other_disconnected_party_list() remaining_party_list() disconnect_reason=STL_DISCONNECT_NOT_SPECIFIED
	S>H	CALL_PICKED connecting_party_info( connection_ID=a4, party_number=A, party_type=STL_EXTENSION_PARTY_TYPE, dialed_number=A, DNIS=A) picked_from_party_info( connection_ID=a1, party_number=A, party_type=STL_EXTENSION_PARTY_TYPE, dialed_number=A, DNIS=A) call_type=STL_VOICE existing_party_list( connection_ID=x1, party_number=X, party_type=STL_UNKNOWN_PARTY_TYPE)

Agent A parks external client X, retrieves from different extension

The example shows an external client being parked manually by an agent. Agent A then unparks the call at Agent B's extension.

The program calls used in this example are:

Call_Held

Call_Parked

Call_Picked

Disconnected

Setup

The legend for this example is:

• X is the calling party (external).
• A is the called party (internal).
• B is the extension the call gets retrieved at.
• A and B have call tracking monitoring in effect.

Activity	Dir	CallPath Services program call or message
A and X are currently engaged in a call where X called A
A presses the transfer button, dials the parking access code and then presses transfer again	S>H	CALL_HELD holding_party_info( connection_ID=a1, party_number=A, party_type=STL_EXTENSION_PARTY_TYPE, dialed_number=A, DNIS=A) holding_party_calling=STL_SWITCH_DEFAULT_CALLING holding_party_callback=STL_SWITCH_DEFAULT_CALLBACK held_party_list( connection_ID=x1, party_number=X, party_type=STL_UNKNOWN_PARTY_TYPE)
	S>H	SETUP party_info( connection_ID=a2, party_number=A, party_type=STL_EXTENSION_PARTY_TYPE) call_type=STL_VOICE
	S>H	CALL_PARKED parking_party_info( connection_ID=a2, party_number=A, party_type=STL_EXTENSION_PARTY_TYPE) target_party_info( connection_ID=a1, party_number=A, party_type=STL_EXTENSION_PARTY_TYPE, dialed_number=A, DNIS=A) held_party_list( connection_ID=x1, party_number=X, party_type=STL_UNKNOWN_PARTY_TYPE) parking_party_calling=STL_SWITCH_DEFAULT_CALLING
Agent A goes off-hook at B's extension and dials the unpark access code and A's extension	S>H	SETUP party_info( connection_ID=b1, party_number=B, party_type=STL_EXTENSION_PARTY_TYPE) call_type=STL_VOICE
	S>H	DISCONNECTED disconnecting_party_info( connection_ID=b1, party_number=B) other_disconnected_party_list() remaining_party_list() disconnect_reason=STL_DISCONNECT_NOT_SPECIFIED
	S>H	CALL_PICKED connecting_party_info( connection_ID=b2, party_number=B, party_type=STL_EXTENSION_PARTY_TYPE, dialed_number=A, DNIS=A) picked_from_party_info( connection_ID=a1, party_number=A, party_type=STL_EXTENSION_UNKNOWN, dialed_number=A, DNIS=A) call_type=STL_VOICE existing_party_list( connection_ID=x1, party_number=X, party_type=STL_UNKNOWN_PARTY_TYPE)