Reference for Avaya Communications DEFINITY G3

Bridged call

Agents B and C are bridged with Agent A.

Agent B and C are bridged with Agent A

The example shows a two-party telephone call where the called party is bridged with multiple agents.

The program calls used in this example are:

Answer_Call

Call_Alerting

Call_Connected

Disconnect

Disconnected

Make_Call

Response

The legend for this example is:

• D is the calling party (internal).
• A is the called party (internal).
• B and C are agents bridged with A (internal).
• A, B, C and D have call tracking monitors in effect.

Activity	Dir	CallPath Services program call or message
Host issues Make_Call request from D to A	S<H	MAKE_CALL party_one=D party_two=A party_one_ID=d1 party_two_ID=a1 program_data= request_tag=r1
	S>H	RESPONSE request_tag=r1 response_type_indicator=STL_POSITIVE_RESPONSE
Agent A's phone is alerted	S>H	CALL_ALERTING calling_party_info( connection_ID=d1, party_number=D, party_type=STL_EXTENSION_PARTY_TYPE) call_extension=STL_NO_CALL_EXTENSION call_type=STL_VOICE alerting_party_list( connection_ID=a1, party_number=A, party_type=STL_EXTENSION_PARTY_TYPE, dialed_number=A, DNIS=A) alert_reason=STL_ALERT_NOT_SPECIFIED
Agent B's phone is alerted on the Bridged line appearance	S>H	CALL_ALERTING calling_party_info( connection_ID=d1, party_number=D, party_type=STL_EXTENSION_PARTY_TYPE) call_extension=STL_NO_CALL_EXTENSION call_type=STL_VOICE alerting_party_list( connection_ID=b1, party_number=B, party_type=STL_EXTENSION_PARTY_TYPE, dialed_number=A, DNIS=A) (connection_ID=a1, party_number=A, party_type=STL_EXTENSION_PARTY_TYPE, dialed_number=A, DNIS=A) alert_reason=STL_ALERT_NOT_SPECIFIED
Agent C's phone is alerted at the appearance of the Bridged line	S>H	CALL_ALERTING calling_party_info( connection_ID=d1, party_number=D, party_type=STL_EXTENSION_PARTY_TYPE) call_extension=STL_NO_CALL_EXTENSION call_type=STL_VOICE alerting_party_list( connection_ID=c1, party_number=C, party_type=STL_EXTENSION_PARTY_TYPE, dialed_number=A, DNIS=A) (connection_ID=b1, party_number=B, party_type=STL_EXTENSION_PARTY_TYPE, dialed_number=A, DNIS=A) (connection_ID=a1, party_number=A, party_type=STL_EXTENSION_PARTY_TYPE, dialed_number=A, DNIS=A) alert_reason=STL_ALERT_NOT_SPECIFIED
Host Issues Answer Call request on behalf of A	S<H	ANSWER_CALL party_ID=a1 request_tag=r2
	S>H	RESPONSE request_tag=r2 response_type_indicator=STL_POSITIVE_RESPONSE
	S>H	CALL_CONNECTED connecting_party_info( connection_ID=a1, party_number=A, party_type=STL_EXTENSION_PARTY_TYPE, dialed_number=A, DNIS=A) call_extension=STL_NO_CALL_EXTENSION call_type=STL_VOICE existing_party_list( connection_ID=d1, party_number=D, party_type=STL_EXTENSION_PARTY_TYPE) connect_reason=STL_CONNECT_NOT_SPECIFIED
Agent B connects to call by pressing A's line appearance button	S>H	CALL_CONNECTED connecting_party_info( connection_ID=b1, party_number=B, party_type=STL_EXTENSION_PARTY_TYPE, dialed_number=A, DNIS=A) call_extension=STL_NO_CALL_EXTENSION call_type=STL_VOICE existing_party_list( connection_ID=d1, party_number=D, party_type=STL_EXTENSION_PARTY_TYPE) (connection_ID=a1, party_number=A, party_type=STL_EXTENSION_PARTY_TYPE, dialed_number=A, DNIS=A) connect_reason=STL_CONNECT_NOT_SPECIFIED
Host Issues Disconnect on behalf of Agent B	S<H	DISCONNECT party_ID=b1 program_data= request_tag=r3
	S>H	RESPONSE request_tag=r3 response_type_indicator=STL_POSITIVE_RESPONSE
Agent A hangs up	S>H	DISCONNECTED disconnecting_party_info( connection_ID=b1, party_number=B, party_type=STL_EXTENSION_PARTY_TYPE, dialed_number=A, DNIS=A) other_disconnected_party_list() remaining_party_list( connection_ID=a1, party_number=A, party_type=STL_EXTENSION_PARTY_TYPE, dialed_number=A, DNIS=A) (connection_ID=d1, party_number=D, party_type=STL_EXTENSION_PARTY_TYPE) (connection_ID=c1, party_number=C, party_type=STL_EXTENSION_PARTY_TYPE, dialed_number=A, DNIS=A) disconnect_reason=STL_DISCONNECT_NOT_SPECIFIED
	S>H	DISCONNECTED disconnecting_party_info( connection_ID=c1, party_number=A, party_type=STL_EXTENSION_PARTY_TYPE, dialed_number=C, DNIS=A) other_disconnected_party_list() remaining_party_list( connection_ID=d1, party_number=D, party_type=STL_EXTENSION_PARTY_TYPE) (connection_ID=a1, party_number=A, party_type=STL_EXTENSION_PARTY_TYPE, dialed_number=A, DNIS=A) disconnect_reason=STL_DISCONNECT_NOT_SPECIFIED
	S>H	DISCONNECTED disconnecting_party_info( connection_ID=a1, party_number=A, party_type=STL_EXTENSION_PARTY_TYPE, dialed_number=A, DNIS=A) other_disconnected_party_list() remaining_party_list( connection_ID=d1, party_number=D, party_type=STL_EXTENSION_PARTY_TYPE) disconnect_reason=STL_DISCONNECT_NOT_SPECIFIED
	S>H	DISCONNECTED disconnecting_party_info( connection_ID=d1, party_number=D, party_type=STL_EXTENSION_PARTY_TYPE) other_disconnected_party_list() remaining_party_list() disconnect_reason=STL_DISCONNECT_NOT_SPECIFIED