Reference for Avaya Communications DEFINITY G3

Client-based routing

Client receives call, redirects call to available agent
Client receives call, returns routing control back to PBX
Client receives call, redirects call to split
Client receives call, redirects call to busy agent
Client receives call, redirects call to another VDN with digit collection prompt

Client receives call, redirects call to available agent

The example shows a manual two-party telephone call where the calling party is an external client, the called party is a VDN that gets its routing instructions from the client. Client routes call to an available agent.

The program calls used in this example are:

Answer_Call

Call_Alerting

Call_Connected

Call_Routed

Disconnected

Request_Instruction

Redirect_Call

Response

Trigger

The legend for this example is:

X is the calling party (external).
VA is the called party (internal).
B is the agent the call gets directed to (internal).
Agent B has a call tracking monitors in effect.

Activity Dir CallPath Services
program call or message

Client requests trigger on VDN VA S<H TRIGGER
resource=VA
trigger_resource_type=STL_TRIGGER_PILOT_NUMBER
trigger_event=STL_TRIGGER_ON_CALL_ROUTED
mode=STL_START
action_code=STL_SEND_REQUEST_INSTRUCTION
action_data=
request_tag=r1

S>H RESPONSE
request_tag=r1
response_type_indicator=STL_POSITIVE_RESPONSE

Incoming call reaches VDN VA S>H REQUEST_INSTRUCTION
timer_value=0
trigger_event=CALL_ROUTED
trigger_event_data:
party_info(
connection_ID=x1, party_number=X,
party_type=STL_UNKNOWN_PARTY_TYPE)
routed_from_party_info()
call_extension=STL_EXTENSION_UNKNOWN
call_type=STL_VOICE
route_reason=STL_DIRECT_ROUTE
routed_to_party_list(
connection_ID=va1, party_number=VA,
party_type=STL_PILOT_PARTY_TYPE,
party_group=VA, original_group=VA,
dialed_number=dialed#, DNIS=dialed#)

Client redirects call to Agent B S<H REDIRECT_CALL
party_ID=va1
new_party=B
new_party_ID=b1
program_data=
request_tag=r2

B's phone is alerted S>H CALL_ROUTED
calling_party_info(
connection_ID=x1, party_number=X,
party_type=STL_UNKNOWN_PARTY_TYPE)
routed_from_party_info(
connection_ID=va1, party_number=VA,
party_type=STL_PILOT_PARTY_TYPE,
party_group=VA, original_group=VA,
dialed_number=dialed#, DNIS=dialed#)
route_reason=STL_FROM_PILOT_ROUTE
call_extension=STL_EXTENSION_UNKNOWN
call_type=STL_VOICE
routed_to_party_list(
connection_ID=b1, party_number=B,
party_type=STL_EXTENSION_PARTY_TYPE,
party_group=VA, original_group=VA,
dialed_number=dialed#, DNIS=dialed#)

S>H CALL_ALERTING
calling_party_info(
connection_ID=x1, party_number=X,
party_type=STL_UNKNOWN_PARTY_TYPE)
call_extension=STL_EXTENSION_UNKNOWN
call_type=STL_VOICE
alerting_party_list(
connection_ID=b1, party_number=B,
party_type=STL_EXTENSION_PARTY_TYPE,
party_group=VA, original_group=VA,
dialed_number=dialed#, DNIS=dialed#)
alert_reason=STL_ALERT_NOT_SPECIFIED

S>H RESPONSE
request_tag=r2
response_type_indicator=STL_POSITIVE_RESPONSE

Host issues an Answer_Call on behalf of B S<H ANSWER_CALL
party_ID=b1
request_tag=r3

S>H RESPONSE
request_tag=r3
response_type_indicator=STL_POSITIVE_RESPONSE

S>H CALL_CONNECTED
connecting_party_info(
connection_ID=b1, party_number=B,
party_type=STL_EXTENSION_PARTY_TYPE,
party_group=VA, original_group=VA,
dialed_number=dialed#, DNIS=dialed#)
call_extension=STL_EXTENSION_UNKNOWN
call_type=STL_VOICE
existing_party_list(
connection_ID=x1, party_number=X,
party_type=STL_UNKNOWN_PARTY_TYPE)
connect_reason=STL_CONNECT_NOT_SPECIFIED

Agent B hangs up S>H DISCONNECTED
disconnecting_party_info(
connection_ID=b1, party_number=B,
party_type=STL_EXTENSION_PARTY_TYPE,
party_group=VA, original_group=VA,
dialed_number=dialed#, DNIS=dialed#)
other_disconnected_party_list()
remaining_party_list(
connection_ID=x1, party_number=X,
party_type=STL_UNKNOWN_PARTY_TYPE)
disconnect_reason=STL_DISCONNECT_NOT_SPECIFIED

S>H DISCONNECTED
disconnecting_party_info(
connection_ID=x1, party_number=X,
party_type=STL_UNKNOWN_PARTY_TYPE)
other_disconnected_party_list()
remaining_party_list()
disconnect_reason=STL_DISCONNECT_NOT_SPECIFIED

Activity	Dir	CallPath Services program call or message
Client requests trigger on VDN VA	S<H	TRIGGER resource=VA trigger_resource_type=STL_TRIGGER_PILOT_NUMBER trigger_event=STL_TRIGGER_ON_CALL_ROUTED mode=STL_START action_code=STL_SEND_REQUEST_INSTRUCTION action_data= request_tag=r1
	S>H	RESPONSE request_tag=r1 response_type_indicator=STL_POSITIVE_RESPONSE
Incoming call reaches VDN VA	S>H	REQUEST_INSTRUCTION timer_value=0 trigger_event=CALL_ROUTED trigger_event_data: party_info( connection_ID=x1, party_number=X, party_type=STL_UNKNOWN_PARTY_TYPE) routed_from_party_info() call_extension=STL_EXTENSION_UNKNOWN call_type=STL_VOICE route_reason=STL_DIRECT_ROUTE routed_to_party_list( connection_ID=va1, party_number=VA, party_type=STL_PILOT_PARTY_TYPE, party_group=VA, original_group=VA, dialed_number=dialed#, DNIS=dialed#)
Client redirects call to Agent B	S<H	REDIRECT_CALL party_ID=va1 new_party=B new_party_ID=b1 program_data= request_tag=r2
B's phone is alerted	S>H	CALL_ROUTED calling_party_info( connection_ID=x1, party_number=X, party_type=STL_UNKNOWN_PARTY_TYPE) routed_from_party_info( connection_ID=va1, party_number=VA, party_type=STL_PILOT_PARTY_TYPE, party_group=VA, original_group=VA, dialed_number=dialed#, DNIS=dialed#) route_reason=STL_FROM_PILOT_ROUTE call_extension=STL_EXTENSION_UNKNOWN call_type=STL_VOICE routed_to_party_list( connection_ID=b1, party_number=B, party_type=STL_EXTENSION_PARTY_TYPE, party_group=VA, original_group=VA, dialed_number=dialed#, DNIS=dialed#)
	S>H	CALL_ALERTING calling_party_info( connection_ID=x1, party_number=X, party_type=STL_UNKNOWN_PARTY_TYPE) call_extension=STL_EXTENSION_UNKNOWN call_type=STL_VOICE alerting_party_list( connection_ID=b1, party_number=B, party_type=STL_EXTENSION_PARTY_TYPE, party_group=VA, original_group=VA, dialed_number=dialed#, DNIS=dialed#) alert_reason=STL_ALERT_NOT_SPECIFIED
	S>H	RESPONSE request_tag=r2 response_type_indicator=STL_POSITIVE_RESPONSE
Host issues an Answer_Call on behalf of B	S<H	ANSWER_CALL party_ID=b1 request_tag=r3
	S>H	RESPONSE request_tag=r3 response_type_indicator=STL_POSITIVE_RESPONSE
	S>H	CALL_CONNECTED connecting_party_info( connection_ID=b1, party_number=B, party_type=STL_EXTENSION_PARTY_TYPE, party_group=VA, original_group=VA, dialed_number=dialed#, DNIS=dialed#) call_extension=STL_EXTENSION_UNKNOWN call_type=STL_VOICE existing_party_list( connection_ID=x1, party_number=X, party_type=STL_UNKNOWN_PARTY_TYPE) connect_reason=STL_CONNECT_NOT_SPECIFIED
Agent B hangs up	S>H	DISCONNECTED disconnecting_party_info( connection_ID=b1, party_number=B, party_type=STL_EXTENSION_PARTY_TYPE, party_group=VA, original_group=VA, dialed_number=dialed#, DNIS=dialed#) other_disconnected_party_list() remaining_party_list( connection_ID=x1, party_number=X, party_type=STL_UNKNOWN_PARTY_TYPE) disconnect_reason=STL_DISCONNECT_NOT_SPECIFIED
	S>H	DISCONNECTED disconnecting_party_info( connection_ID=x1, party_number=X, party_type=STL_UNKNOWN_PARTY_TYPE) other_disconnected_party_list() remaining_party_list() disconnect_reason=STL_DISCONNECT_NOT_SPECIFIED

Client receives call, returns routing control back to PBX

The program calls used in this example are:

Request_Instruction

Response

Return_Control

Trigger

The legend for this example is:

X is the calling party (external).
VA is the called party (internal).

Activity	Dir	CallPath Services program call or message
Client requests trigger on VDN VA	S<H	TRIGGER resource=VA trigger_resource_type=STL_TRIGGER_PILOT_NUMBER trigger_event=STL_TRIGGER_ON_CALL_ROUTED mode=STL_START action_code=STL_SEND_REQUEST_INSTRUCTION action_data= request_tag=r1
	S>H	RESPONSE request_tag=r1 response_type_indicator=STL_POSITIVE_RESPONSE
Incoming call reaches VDN VA	S>H	REQUEST_INSTRUCTION timer_value=0 trigger_event=CALL_ROUTED trigger_event_data: party_info( connection_ID=x1, party_number=X, party_type=STL_UNKNOWN_PARTY_TYPE) routed_from_party_info() call_extension=STL_EXTENSION_UNKNOWN call_type=STL_VOICE route_reason=STL_DIRECT_ROUTE routed_to_party_list( connection_ID=va1, party_number=VA, party_type=STL_PILOT_PARTY_TYPE, party_group=VA, original_group=VA, dialed_number=dialed#, DNIS=dialed#)
Client returns control to the PBX without routing steps	S<H	RETURN_CONTROL party_ID=va1 request_tag=r2
	S>H	RESPONSE request_tag=r2 response_type_indicator=STL_POSITIVE_RESPONSE
Normal flow of events seen when Routing from a VDN

Client receives call, redirects call to split

The program calls used in this example are:

Call_Alerting

Call_Connected

Call_Routed

Disconnected

Redirect_Call

Request_Instruction

Response

Trigger

The legend for this example is:

X is the calling party (external).
VA is the called party (internal).
SA is the split redirected to.
C is the agent who receives the call.
SA and C have call tracking monitors in effect.

Activity Dir CallPath Services
program call or message

Client requests trigger on VDN VA S<H TRIGGER
resource=VA
trigger_resource_type=STL_TRIGGER_PILOT_NUMBER
trigger_event=STL_TRIGGER_ON_CALL_ROUTED
mode=STL_START
action_code=STL_SEND_REQUEST_INSTRUCTION
action_data=
request_tag=r1

S>H RESPONSE
request_tag=r1
response_type_indicator=STL_POSITIVE_RESPONSE

Incoming call reaches VDN VA S>H REQUEST_INSTRUCTION
timer_value=0
trigger_event=CALL_ROUTED
trigger_event_data:
party_info(
connection_ID=x1, party_number=X,
party_type=STL_UNKNOWN_PARTY_TYPE)
routed_from_party_info()
call_extension=STL_EXTENSION_UNKNOWN
call_type=STL_VOICE
route_reason=STL_DIRECT_ROUTE
routed_to_party_list(
connection_ID=va1, party_number=VA,
party_type=STL_PILOT_PARTY_TYPE,
party_group=VA, original_group=VA,
dialed_number=dialed#, DNIS=dialed#)

Client redirects call to split SA S<H REDIRECT_CALL
party_ID=va1
new_party=SA
new_party_ID=sa1
program_data=
request_tag=r2

Call reaches monitored split SA S>H CALL_ROUTED
calling_party_info(
connection_ID=x1, party_number=X,
party_type=STL_UNKNOWN_PARTY_TYPE)
routed_from_party_info()
route_reason=STL_DIRECT_ROUTE
call_extension=STL_EXTENSION_UNKNOWN
call_type=STL_VOICE
routed_to_party_list(
connection_ID=sa1, party_number=SA,
party_type=STL_PILOT_PARTY_TYPE,
party_group=SA, original_group=VA,
dialed_number=dialed#, DNIS=dialed#)

PBX routes call to Agent C, C's phone is alerted S>H CALL_ROUTED
calling_party_info(
connection_ID=x1, party_number=X,
party_type=STL_UNKNOWN_PARTY_TYPE)
routed_from_party_info(
connection_ID=sa1, party_number=SA,
party_type=STL_PILOT_PARTY_TYPE,
party_group=SA, original_group=VA,
dialed_number=dialed#, DNIS=dialed#)
route_reason=STL_FROM_PILOT_ROUTE
call_extension=STL_EXTENSION_UNKNOWN
call_type=STL_VOICE
routed_to_party_list(
connection_ID=c1, party_number=C,
party_type=STL_EXTENSION_PARTY_TYPE,
party_group=SA, original_group=VA,
dialed_number=dialed#, DNIS=dialed#)

S>H CALL_ALERTING
calling_party_info(
connection_ID=x1, party_number=X,
party_type=STL_UNKNOWN_PARTY_TYPE)
call_extension=STL_EXTENSION_UNKNOWN
call_type=STL_VOICE
alerting_party_list(
connection_ID=c1, party_number=C,
party_type=STL_EXTENSION_PARTY_TYPE,
party_group=SA, original_group=VA,
dialed_number=dialed#, DNIS=dialed#)
alert_reason=STL_ALERT_NOT_SPECIFIED

S>H RESPONSE
request_tag=r2
response_type_indicator=STL_POSITIVE_RESPONSE

Agent C answers S>H CALL_CONNECTED
connecting_party_info(
connection_ID=c1, party_number=C,
party_type=STL_EXTENSION_PARTY_TYPE,
party_group=SA, original_group=VA,
dialed_number=dialed#, DNIS=dialed#)
call_extension=STL_EXTENSION_UNKNOWN
call_type=STL_VOICE
existing_party_list(
connection_ID=x1, party_number=X,
party_type=STL_UNKNOWN_PARTY_TYPE)
connect_reason=STL_CONNECT_NOT_SPECIFIED

Client X hangs up S>H DISCONNECTED
disconnecting_party_info(
connection_ID=x1, party_number=X,
party_type=STL_UNKNOWN_PARTY_TYPE)
other_disconnected_party_list()
remaining_party_list(
connection_ID=c1, party_number=C,
party_type=STL_EXTENSION_PARTY_TYPE,
party_group=SA, original_group=VA,
dialed_number=dialed#, DNIS=dialed#)
disconnect_reason=STL_DISCONNECT_NOT_SPECIFIED

Call ends S>H DISCONNECTED
disconnecting_party_info(
connection_ID=c1, party_number=C,
party_type=STL_EXTENSION_PARTY_TYPE,
party_group=SA, original_group=VA,
dialed_number=dialed#, DNIS=dialed#)
other_disconnected_party_list()
remaining_party_list()
disconnect_reason=STL_DISCONNECT_NOT_SPECIFIED

Activity	Dir	CallPath Services program call or message
Client requests trigger on VDN VA	S<H	TRIGGER resource=VA trigger_resource_type=STL_TRIGGER_PILOT_NUMBER trigger_event=STL_TRIGGER_ON_CALL_ROUTED mode=STL_START action_code=STL_SEND_REQUEST_INSTRUCTION action_data= request_tag=r1
	S>H	RESPONSE request_tag=r1 response_type_indicator=STL_POSITIVE_RESPONSE
Incoming call reaches VDN VA	S>H	REQUEST_INSTRUCTION timer_value=0 trigger_event=CALL_ROUTED trigger_event_data: party_info( connection_ID=x1, party_number=X, party_type=STL_UNKNOWN_PARTY_TYPE) routed_from_party_info() call_extension=STL_EXTENSION_UNKNOWN call_type=STL_VOICE route_reason=STL_DIRECT_ROUTE routed_to_party_list( connection_ID=va1, party_number=VA, party_type=STL_PILOT_PARTY_TYPE, party_group=VA, original_group=VA, dialed_number=dialed#, DNIS=dialed#)
Client redirects call to split SA	S<H	REDIRECT_CALL party_ID=va1 new_party=SA new_party_ID=sa1 program_data= request_tag=r2
Call reaches monitored split SA	S>H	CALL_ROUTED calling_party_info( connection_ID=x1, party_number=X, party_type=STL_UNKNOWN_PARTY_TYPE) routed_from_party_info() route_reason=STL_DIRECT_ROUTE call_extension=STL_EXTENSION_UNKNOWN call_type=STL_VOICE routed_to_party_list( connection_ID=sa1, party_number=SA, party_type=STL_PILOT_PARTY_TYPE, party_group=SA, original_group=VA, dialed_number=dialed#, DNIS=dialed#)
PBX routes call to Agent C, C's phone is alerted	S>H	CALL_ROUTED calling_party_info( connection_ID=x1, party_number=X, party_type=STL_UNKNOWN_PARTY_TYPE) routed_from_party_info( connection_ID=sa1, party_number=SA, party_type=STL_PILOT_PARTY_TYPE, party_group=SA, original_group=VA, dialed_number=dialed#, DNIS=dialed#) route_reason=STL_FROM_PILOT_ROUTE call_extension=STL_EXTENSION_UNKNOWN call_type=STL_VOICE routed_to_party_list( connection_ID=c1, party_number=C, party_type=STL_EXTENSION_PARTY_TYPE, party_group=SA, original_group=VA, dialed_number=dialed#, DNIS=dialed#)
	S>H	CALL_ALERTING calling_party_info( connection_ID=x1, party_number=X, party_type=STL_UNKNOWN_PARTY_TYPE) call_extension=STL_EXTENSION_UNKNOWN call_type=STL_VOICE alerting_party_list( connection_ID=c1, party_number=C, party_type=STL_EXTENSION_PARTY_TYPE, party_group=SA, original_group=VA, dialed_number=dialed#, DNIS=dialed#) alert_reason=STL_ALERT_NOT_SPECIFIED
	S>H	RESPONSE request_tag=r2 response_type_indicator=STL_POSITIVE_RESPONSE
Agent C answers	S>H	CALL_CONNECTED connecting_party_info( connection_ID=c1, party_number=C, party_type=STL_EXTENSION_PARTY_TYPE, party_group=SA, original_group=VA, dialed_number=dialed#, DNIS=dialed#) call_extension=STL_EXTENSION_UNKNOWN call_type=STL_VOICE existing_party_list( connection_ID=x1, party_number=X, party_type=STL_UNKNOWN_PARTY_TYPE) connect_reason=STL_CONNECT_NOT_SPECIFIED
Client X hangs up	S>H	DISCONNECTED disconnecting_party_info( connection_ID=x1, party_number=X, party_type=STL_UNKNOWN_PARTY_TYPE) other_disconnected_party_list() remaining_party_list( connection_ID=c1, party_number=C, party_type=STL_EXTENSION_PARTY_TYPE, party_group=SA, original_group=VA, dialed_number=dialed#, DNIS=dialed#) disconnect_reason=STL_DISCONNECT_NOT_SPECIFIED
Call ends	S>H	DISCONNECTED disconnecting_party_info( connection_ID=c1, party_number=C, party_type=STL_EXTENSION_PARTY_TYPE, party_group=SA, original_group=VA, dialed_number=dialed#, DNIS=dialed#) other_disconnected_party_list() remaining_party_list() disconnect_reason=STL_DISCONNECT_NOT_SPECIFIED

Client receives call, redirects call to busy agent

The program calls used in this example are:

Call_Rejected

Redirect_Call

Request_Instruction

Response

Trigger

The legend for this example is:

X is the calling party (external).
VA is the called party (internal).
B is the agent the call gets directed to (internal).
Agent B has a call tracking monitors in effect.

Activity	Dir	CallPath Services program call or message
Client requests trigger on VDN VA	S<H	TRIGGER resource=VA trigger_resource_type=STL_TRIGGER_PILOT_NUMBER trigger_event=STL_TRIGGER_ON_CALL_ROUTED mode=STL_START action_code=STL_SEND_REQUEST_INSTRUCTION action_data= request_tag=r1
	S>H	RESPONSE request_tag=r1 response_type_indicator=STL_POSITIVE_RESPONSE
Incoming call reaches VDN VA	S>H	REQUEST_INSTRUCTION timer_value=0 trigger_event=CALL_ROUTED trigger_event_data: party_info( connection_ID=x1, party_number=X, party_type=STL_UNKNOWN_PARTY_TYPE) routed_from_party_info() call_extension=STL_EXTENSION_UNKNOWN call_type=STL_VOICE route_reason=STL_DIRECT_ROUTE routed_to_party_list( connection_ID=va1, party_number=VA, party_type=STL_PILOT_PARTY_TYPE, party_group=VA, original_group=VA, dialed_number=dialed#, DNIS=dialed#)
Client redirects call to Agent B who is busy	S<H	REDIRECT_CALL party_ID=va1 new_party=B new_party_ID=b1 program_data= request_tag=r2
	S>H	RESPONSE request_tag=r2 response_type_indicator=STL_POSITIVE_RESPONSE
	S>H	CALL_REJECTED called_party_info( connection_ID=b1, party_number=B, party_type=STL_EXTENSION_PARTY_TYPE, party_group=VA, original_group=VA, dialed_number=dialed#, DNIS=dialed#) calling_party_info( connection_ID=x1, party_number=X, party_type=STL_UNKNOWN_PARTY_TYPE) reject_reason=STL_REASON_BUSY error_indication=STL_ERROR_IN_CALLED_PARTY

Client receives call, redirects call to another VDN with digit collection prompt

The example shows a manual two-party telephone call where the calling party is an external client, and the called party is a VDN that gets its routing instructions from the client. Client redirects call to another VDN that collects five digits and routes the call to those digits. The digits specified represent an Agent C.

The program calls used in this example are:

Call_Alerting

Call_Connected

Call_Routed

Disconnected

Redirect_Call

Request_Instruction

Response

Trigger

The legend for this example is:

X is the calling party (external).
VA is the called party (internal).
VB is the VDN that collects five digits and routes the call to those digits.
C is the agent who receives the call.
VA, VB, and C have call tracking monitors in effect.

Activity Dir CallPath Services
program call or message

Client requests trigger on VDN VA H>S TRIGGER
resource=VA
trigger_resource_type=STL_TRIGGER_PILOT_NUMBER
trigger_event=STL_TRIGGER_ON_CALL_ROUTED
mode=STL_START
action_code=STL_SEND_REQUEST_INSTRUCTION
action_data=
request_tag=r1

S>H RESPONSE
request_tag=r1
response_type_indicator=STL_POSITIVE_RESPONSE

Incoming call reaches VDN VA
REQUEST_INSTRUCTION
timer_value=0
trigger_event=CALL_ROUTED
trigger_event_data:
party_info(
connection_ID=x1, party_number=X,
party_type=STL_UNKNOWN_PARTY_TYPE)
routed_from_party_info()
call_extension=STL_EXTENSION_UNKNOWN
call_type=STL_VOICE
route_reason=STL_DIRECT_ROUTE
routed_to_party_list(
connection_ID=va1, party_number=VA,
party_type=STL_PILOT_PARTY_TYPE,
party_group=VA, original_group=VA,
dialed_number=dialed#, DNIS=dialed#)

Client redirects call to VDN VB with the collect digit prompt data filled in using the new_party_data field H>S REDIRECT_CALL
party_ID=va1
new_party=VB
new_party_ID=vb1
program_data=
new_party_data=C
request_tag=r2

S>H RESPONSE
request_tag=r2,
response_type_indicator= STL_POSITIVE_RESPONSE

VDN VA routes call to VDN VB using a forward route S>H CALL_ROUTED
calling_party_info(
connection_ID=x1, party_number=X,
party_type=STL_UNKNOWN_PARTY_TYPE)
routed_from_party_info(
connection_ID=va1, party_number=VA,
party_type=STL_PILOT_PARTY_TYPE,
party_group=VA, original_group=VA,
dialed_number=dialed#, DNIS=dialed#)
route_reason=STL_FORWARD_ROUTE
call_extension=STL_EXTENSION_UNKNOWN
call_type=STL_VOICE
routed_to_party_list(
connection_ID=vb1, party_number=VB,
party_type=STL_PILOT_PARTY_TYPE,
party_group=VB, original_group=VA,
dialed_number=dialed#, DNIS=dialed#)

VDN VB receives call, fills in the collected digits prompt with the party specified in new_party_data and routes the call to party C S>H CALL_ROUTED
calling_party_info(
connection_ID=x1, party_number=X,
party_type=STL_UNKNOWN_PARTY_TYPE)
routed_from_party_info(
connection_ID=vb1, party_number=VB,
party_type=STL_PILOT_PARTY_TYPE,
party_group=VB, original_group=VA,
dialed_number=dialed#, DNIS=dialed#)
route_reason=STL_FROM_PILOT_ROUTE
call_extension=STL_EXTENSION_UNKNOWN
call_type=STL_VOICE
routed_to_party_list(
connection_ID=c1, party_number=C,
party_type=STL_EXTENSION_PARTY_TYPE,
party_group=VB, original_group=VA,
dialed_number=dialed#, DNIS=dialed#)

Party C alerts S>H CALL_ALERTING
calling_party_info(
connection_ID=x1, party_number=X,
party_type=STL_UNKNOWN_PARTY_TYPE)
call_extension=STL_EXTENSION_UNKNOWN
call_type=STL_VOICE
alerting_party_list(
connection_ID=c1, party_number=C,
party_type=STL_EXTENSION_PARTY_TYPE,
party_group=VB, original_group=VA,
dialed_number=dialed#, DNIS=dialed#)
alert_reason=STL_ALERT_NOT_SPECIFIED

Party C answers
CALL_CONNECTED
connecting_party_info(
connection_ID=c1, party_number=C,
party_type=STL_EXTENSION_PARTY_TYPE,
party_group=VB, original_group=VA,
dialed_number=dialed#, DNIS=dialed#)
call_extension=STL_EXTENSION_UNKNOWN
call_type=STL_VOICE
existing_party_list(
connection_ID=x1, party_number=X,
party_type=STL_UNKNOWN_PARTY_TYPE)
connect_reason=STL_CONNECT_NOT_SPECIFIED

External Party X hangs up S>H DISCONNECTED
disconnecting_party_info(
connection_ID=x1, party_number=X,
party_type=STL_UNKNOWN_PARTY_TYPE)
other_disconnected_party_list()
remaining_party_list(
connection_ID=c1, party_number=C,
party_type=STL_EXTENSION_PARTY_TYPE,
party_group=VB, original_group=VA,
dialed_number=dialed#, DNIS=dialed#)
disconnect_reason=STL_DISCONNECT_NOT_SPECIFIED

Call ends S>H DISCONNECTED
disconnecting_party_info(
connection_ID=c1, party_number=C,
party_type=STL_EXTENSION_PARTY_TYPE,
party_group=VB, original_group=VA,
dialed_number=dialed#, DNIS=dialed#)
other_disconnected_party_list()
remaining_party_list()
disconnect_reason=STL_DISCONNECT_NOT_SPECIFIED

Activity	Dir	CallPath Services program call or message
Client requests trigger on VDN VA	H>S	TRIGGER resource=VA trigger_resource_type=STL_TRIGGER_PILOT_NUMBER trigger_event=STL_TRIGGER_ON_CALL_ROUTED mode=STL_START action_code=STL_SEND_REQUEST_INSTRUCTION action_data= request_tag=r1
	S>H	RESPONSE request_tag=r1 response_type_indicator=STL_POSITIVE_RESPONSE
Incoming call reaches VDN VA		REQUEST_INSTRUCTION timer_value=0 trigger_event=CALL_ROUTED trigger_event_data: party_info( connection_ID=x1, party_number=X, party_type=STL_UNKNOWN_PARTY_TYPE) routed_from_party_info() call_extension=STL_EXTENSION_UNKNOWN call_type=STL_VOICE route_reason=STL_DIRECT_ROUTE routed_to_party_list( connection_ID=va1, party_number=VA, party_type=STL_PILOT_PARTY_TYPE, party_group=VA, original_group=VA, dialed_number=dialed#, DNIS=dialed#)
Client redirects call to VDN VB with the collect digit prompt data filled in using the new_party_data field	H>S	REDIRECT_CALL party_ID=va1 new_party=VB new_party_ID=vb1 program_data= *new_party_data=C request_tag*=r2
	S>H	RESPONSE request_tag=r2, response_type_indicator= STL_POSITIVE_RESPONSE
VDN VA routes call to VDN VB using a forward route	S>H	CALL_ROUTED calling_party_info( connection_ID=x1, party_number=X, party_type=STL_UNKNOWN_PARTY_TYPE) routed_from_party_info( connection_ID=va1, party_number=VA, party_type=STL_PILOT_PARTY_TYPE, party_group=VA, original_group=VA, dialed_number=dialed#, DNIS=dialed#) route_reason=STL_FORWARD_ROUTE call_extension=STL_EXTENSION_UNKNOWN call_type=STL_VOICE routed_to_party_list( connection_ID=vb1, party_number=VB, party_type=STL_PILOT_PARTY_TYPE, party_group=VB, original_group=VA, dialed_number=dialed#, DNIS=dialed#)
VDN VB receives call, fills in the collected digits prompt with the party specified in new_party_data and routes the call to party C	S>H	CALL_ROUTED calling_party_info( connection_ID=x1, party_number=X, party_type=STL_UNKNOWN_PARTY_TYPE) routed_from_party_info( connection_ID=vb1, party_number=VB, party_type=STL_PILOT_PARTY_TYPE, party_group=VB, original_group=VA, dialed_number=dialed#, DNIS=dialed#) route_reason=STL_FROM_PILOT_ROUTE call_extension=STL_EXTENSION_UNKNOWN call_type=STL_VOICE routed_to_party_list( connection_ID=c1, party_number=C, party_type=STL_EXTENSION_PARTY_TYPE, party_group=VB, original_group=VA, dialed_number=dialed#, DNIS=dialed#)
Party C alerts	S>H	CALL_ALERTING calling_party_info( connection_ID=x1, party_number=X, party_type=STL_UNKNOWN_PARTY_TYPE) call_extension=STL_EXTENSION_UNKNOWN call_type=STL_VOICE alerting_party_list( connection_ID=c1, party_number=C, party_type=STL_EXTENSION_PARTY_TYPE, party_group=VB, original_group=VA, dialed_number=dialed#, DNIS=dialed#) alert_reason=STL_ALERT_NOT_SPECIFIED
Party C answers		CALL_CONNECTED connecting_party_info( connection_ID=c1, party_number=C, party_type=STL_EXTENSION_PARTY_TYPE, party_group=VB, original_group=VA, dialed_number=dialed#, DNIS=dialed#) call_extension=STL_EXTENSION_UNKNOWN call_type=STL_VOICE existing_party_list( connection_ID=x1, party_number=X, party_type=STL_UNKNOWN_PARTY_TYPE) connect_reason=STL_CONNECT_NOT_SPECIFIED
External Party X hangs up	S>H	DISCONNECTED disconnecting_party_info( connection_ID=x1, party_number=X, party_type=STL_UNKNOWN_PARTY_TYPE) other_disconnected_party_list() remaining_party_list( connection_ID=c1, party_number=C, party_type=STL_EXTENSION_PARTY_TYPE, party_group=VB, original_group=VA, dialed_number=dialed#, DNIS=dialed#) disconnect_reason=STL_DISCONNECT_NOT_SPECIFIED
Call ends	S>H	DISCONNECTED disconnecting_party_info( connection_ID=c1, party_number=C, party_type=STL_EXTENSION_PARTY_TYPE, party_group=VB, original_group=VA, dialed_number=dialed#, DNIS=dialed#) other_disconnected_party_list() remaining_party_list() disconnect_reason=STL_DISCONNECT_NOT_SPECIFIED

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