Reference for Avaya Communications DEFINITY G3

Calls involving program data

• Agent A calls Agent B, program data on Make_Call request
• Client receives call, redirects call to agent with program data
• Screened transfer with program data on the Extend_Call request
• Three-party conference with program data on Disconnect request
• Add_Party to two-party connected call with program data

Agent A calls Agent B, program data on Make_Call request

The example shows a two-party telephone call where the calling party is an internal agent and the destination is an internal agent. The call carries along with it program data information.

The program calls used in this example are:

Answer_Call

Call_Alerting

Call_Connected

Disconnected

Make_Call

Response

The legend for this example is:

• A is the calling party (internal).
• B is the called party (internal).
• Both agents have call tracking monitors in effect.

Activity	Dir	CallPath Services Program Call or Message
Host initiates a MakeCall request on behalf of A to B	S<H	MAKE_CALL party_one=A party_two=B party_one_ID=a1 party_two_ID=b1 program_data=xxx-yyy-zzzz request_tag=r1
	S>H	RESPONSE request_tag=r1 response_type_indicator=STL_POSITIVE_RESPONSE
B's phone is alerted	S>H	CALL_ALERTING calling_party_info( connection_ID=a1, party_number=A, party_type=STL_EXTENSION_PARTY_TYPE) call_extension=STL_NO_CALL_EXTENSION call_type=STL_VOICE alerting_party_list( connection_ID=b1, party_number=B, party_type=STL_EXTENSION_PARTY_TYPE, dialed_number=B, DNIS=B) alert_reason=STL_ALERT_NOT_SPECIFIED program_data=xxx-yyy-zzzz
Host issues an Answer_Call on behalf of B	S<H	ANSWER_CALL party_ID=b1 request_tag=r1
	S>H	RESPONSE request_tag=r1 response_type_indicator=STL_POSITIVE_RESPONSE
	S>H	CALL_CONNECTED connecting_party_info( connection_ID=b1, party_number=B, party_type=STL_EXTENSION_PARTY_TYPE, dialed_number=B, DNIS=B) call_extension=STL_NO_CALL_EXTENSION call_type=STL_VOICE existing_party_list( connection_ID=a1, party_number=A, party_type=STL_EXTENSION_PARTY_TYPE) connect_reason=STL_CONNECT_NOT_SPECIFIED program_data=xxx-yyy-zzzz
Agent B hangs up	S>H	DISCONNECTED disconnecting_party_info( connection_ID=b1, party_number=B, party_type=STL_EXTENSION_PARTY_TYPE, dialed_number=B, DNIS=B) other_disconnected_party_list() remaining_party_list( connection_ID=a1, party_number=A, party_type=STL_EXTENSION_PARTY_TYPE) disconnect_reason=STL_DISCONNECT_NOT_SPECIFIED program_data=
Agent A hangs up	S>H	DISCONNECTED disconnecting_party_info( connection_ID=a1, party_number=A, party_type=STL_EXTENSION_PARTY_TYPE) other_disconnected_party_list() remaining_party_list() disconnect_reason=STL_DISCONNECT_NOT_SPECIFIED program_data=

Client receives call, redirects call to agent with program data

The example shows a manual two-party telephone call where the calling party is an external client, the called party is a VDN that gets its routing instructions from the client. Client routes call to an available agent.

The program calls used in this example are:

Answer_Call

Call_Alerting

Call_Connected

Call_Routed

Disconnected

Redirect_Call

Request_Instruction

Response

Trigger

The legend for this example is:

• X is the calling party (external).
• VA is the called party (internal).
• B is the agent the call gets directed to (internal).
• Agent B has a call tracking monitors in effect.

Activity	Dir	CallPath Services Program Call or Message
Client requests trigger on VDN VA.	S<H	TRIGGER resource=VA trigger_resource_type=STL_TRIGGER_DIRECTORY_NUMBER trigger_event=STL_TRIGGER_ON_CALL_ROUTED mode=STL_START action_code=STL_SEND_REQUEST_INSTRUCTION action_data= request_tag=r1
	S>H	RESPONSE request_tag=r1 response_type_indicator=STL_POSITIVE_RESPONSE
Incoming call reaches VDN VA	S>H	REQUEST_INSTRUCTION timer_value=0 trigger_event=CALL_ROUTED trigger_event_data: party_info( connection_ID=x1, party_number=X, party_type=STL_UNKNOWN_PARTY_TYPE) routed_from_party_info() call_extension=STL_EXTENSION_UNKNOWN call_type=STL_VOICE route_reason=STL_DIRECT_ROUTE routed_to_party_list( connection_ID=va1, party_number=VA, party_type=STL_PILOT_PARTY_TYPE, party_group=VA, original_group=VA, dialed_number=dialed#, DNIS=dialed#)
Client redirects call to Agent B	S<H	REDIRECT_CALL party_ID=va1 new_party=B new_party_ID=b1 program_data=xxx-yyy-zzzz request_tag=r2
B's phone is alerted	S>H	CALL_ROUTED calling_party_info( connection_ID=x1, party_number=X, party_type=STL_UNKNOWN_PARTY_TYPE) routed_from_party_info( connection_ID=va1, party_number=VA, party_type=STL_PILOT_PARTY_TYPE, party_group=VA, original_group=VA, dialed_number=dialed#, DNIS=dialed#) route_reason=STL_FROM_PILOT_ROUTE call_extension=STL_EXTENSION_UNKNOWN call_type=STL_VOICE routed_to_party_list( connection_ID=b1, party_number=B, party_type=STL_EXTENSION_PARTY_TYPE, party_group=VA, original_group=VA, dialed_number=dialed#, DNIS=dialed#) program_data=xxx-yyy-zzzz
	S>H	CALL_ALERTING calling_party_info( connection_ID=x1, party_number=X, party_type=STL_UNKNOWN_PARTY_TYPE) call_extension=STL_EXTENSION_UNKNOWN call_type=STL_VOICE alerting_party_list( connection_ID=b1, party_number=B, party_type=STL_EXTENSION_PARTY_TYPE, party_group=VA, original_group=VA, dialed_number=dialed#, DNIS=dialed#) alert_reason=STL_ALERT_NOT_SPECIFIED program_data=xxx-yyy-zzzz
	S>H	RESPONSE request_tag=r2 response_type_indicator=STL_POSITIVE_RESPONSE
Host issues an Answer_Call on behalf of B	S<H	ANSWER_CALL party_ID=b1 request_tag=r3
	S>H	RESPONSE request_tag=r3 response_type_indicator=STL_POSITIVE_RESPONSE
	S>H	CALL_CONNECTED connecting_party_info( connection_ID=b1, party_number=B, party_type=STL_EXTENSION_PARTY_TYPE, party_group=VA, original_group=VA, dialed_number=dialed#, DNIS=dialed#) call_extension=STL_EXTENSION_UNKNOWN call_type=STL_VOICE existing_party_list( connection_ID=x1, party_number=X, party_type=STL_UNKNOWN_PARTY_TYPE) connect_reason=STL_CONNECT_NOT_SPECIFIED program_data=xxx-yyy-zzzz
Agent B hangs up	S>H	DISCONNECTED disconnecting_party_info( connection_ID=b1, party_number=B, party_type=STL_EXTENSION_PARTY_TYPE, party_group=VA, original_group=VA, dialed_number=dialed#, DNIS=dialed#) other_disconnected_party_list() remaining_party_list( connection_ID=x1, party_number=X, party_type=STL_UNKNOWN_PARTY_TYPE) disconnect_reason=STL_DISCONNECT_NOT_SPECIFIED program_data=
	S>H	DISCONNECTED disconnecting_party_info( connection_ID=x1, party_number=X, party_type=STL_UNKNOWN_PARTY_TYPE) other_disconnected_party_list() remaining_party_list() disconnect_reason=STL_DISCONNECT_NOT_SPECIFIED program_data=

Screened transfer with program data on the Extend_Call request

This example shows a two-party telephone call where the two agents (A and B) are currently engaged in a call. Agent B then transfers the call to Agent C.

The program calls used in this example are:

Answer_Call

Call_Alerting

Call_Connected

Call_Held

Call_Transferred

Disconnect

Disconnected

Extend_Call

Transfer_Call

Response

The legend for this example is:

• A is an internal agent.
• B is an internal agent.
• C is an internal agent.
• All three parties have call tracking monitors in effect.

Three-party conference with program data on Disconnect request

This example shows a three-party telephone call where Agent A called Agent B. Agent B then Conferenced in Agent C. Agent B then issues a Disconnect request with Program Data.

The program calls used in this example are:

Disconnect

Disconnected

Response

The legend for this example is:

• A is an internal agent.
• B is an internal agent.
• C is an internal agent.
• All three parties have call tracking monitors in effect.

Add_Party to two-party connected call with program data

The example shows adding Agent C with program data to an existing two-party call between agents A and B.

The program calls used in this example are:

Set_Add_Party_Direction

Add_Party

Response

Call_Connected

The legend for this example is:

• A is an internal agent.
• B is an internal agent.
• C is an internal agent.
• All three parties have call tracking monitors in effect.