Reference for Avaya Communications DEFINITY G3

Contents

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About this book

  • Who should use this book
  • How to use this book
  • How this book is organized
  • Where to find more information
  • Education services
  • Making comments on this book
  • How to contact IBM Service

    • Chapter 1. Introduction

  • Purpose of this book
  • Approval of applications
  • Naming and notational conventions
  • Release notes

    • Chapter 2. Installing and configuring SwitchServer/2

  • DEFINITY G3 switch configuration
  • DEFINITY G3 switch hardware and software requirements
  • SwitchServer/2 hardware and software requirements
  • Installation considerations
  • Summary of installation tasks
  • Step 1: Installing the DEFINITY G3 hardware and software
  • Step 2: Installing the hardware for the switch and host connections to SwitchServer/2
  • Installing SwitchServer/2-to-host connectivity hardware
  • Installing the SwitchServer/2-to-switch connectivity hardware
  • Installing the Excelltech card
  • Installing the Ethernet card
  • Step 3: Installing OS/2 WARP Version 4
  • Step 4: Installing the SwitchServer/2-to-switch card software
  • Installing the Excelltech XLT DTA/MC card software
  • Installing the Excelltech XLT DTA card software
  • Installing the Ethernet card software
  • Step 5: Installing the SwitchServer/2 program
  • Step 6: Installing IBM SecureWay Communications Server
  • Step 7: Restarting SwitchServer/2 PC
  • Step 8: Configuring the SwitchServer/2 for an Ethernet connection

    • Chapter 3. Installing and configuring CallPath Server for OS/2

  • DEFINITY G3 switch configuration
  • DEFINITY G3 switch hardware and software requirements
  • CallPath Server for OS/2 hardware and software requirements
  • Installation considerations
  • Switch considerations
  • Updating the STARTUP.CMD file
  • Before you begin
  • Summary of installation tasks
  • Step 1: Installing and configuring OS/2 WARP Version 4
  • Step 2: Installing and configuring TCP/IP hardware and software
  • Installing and configuring TCP/IP hardware and software for a networked server
  • Installing and configuring TCP/IP hardware and software for a stand-alone server
  • Step 3: Installing CallPath Server for OS/2 and other CallPath components
  • Installing CallPath Server
  • Installing a switch connection
  • Installing the CallPath Server Toolkit
  • Uninstalling CallPath Server
  • Uninstalling a switch connection
  • Uninstalling the CallPath Server Toolkit
  • Updating the CONFIG.SYS file manually
  • Step 4: Restarting the CallPath Server for OS/2 computer
  • Step 5: Starting the CallPath Server Management Facility and configuring CallPath Server for OS/2
  • Starting the CallPath Server Management Facility
  • Configuring CallPath Server for OS/2 for a minimal configuration
  • Starting the CallPath Server for OS/2 subsystem
  • Step 6: Installing the CallPath Server for OS/2-to-switch hardware and software for Switch Communications
  • Installing the Excelltech card
  • Installing the Ethernet card
  • Installing the Excelltech XLT DTA/MC card software
  • Installing the Excelltech XLT DTA card software
  • Updating TCP/IP files for Ethernet connection
  • Installing the DEFINITY G3 Switch Connection
  • Setting up CallPath Server for OS/2 communications parameters
  • Step 7: Restarting the CallPath Server for OS/2 computer
  • Step 8: Starting CallPath Server for OS/2 and DEFINITY G3
  • Starting the CallPath Server for OS/2 Management Facility
  • Starting the CallPath Server for OS/2 subsystem
  • Starting the DEFINITY G3 Switch Connection

    • Chapter 4. Installing and configuring CallPath Server for AIX

  • DEFINITY G3 Switch Configuration
  • DEFINITY G3 switch hardware and software requirements
  • CallPath Server for AIX hardware and software requirements
  • Installation considerations
  • Switch considerations
  • Installation tips
  • Summary of installation tasks
  • Step 1: Installing and configuring AIX
  • Step 2: Installing and configuring TCP/IP hardware and software
  • Installing and configuring TCP/IP hardware and software for a networked server
  • Installing and configuring TCP/IP hardware and software for a stand-alone server
  • Step 3: Installing SwitchServer/2 and other CallPath components
  • Installing CallPath Server
  • Installing a switch connection
  • Installing or updating CallPath Server Toolkit for AIX
  • Step 4: Starting the CallPath Server Management Facility and configuring CallPath Server for AIX
  • Starting the CallPath Server for AIX Management Facility
  • Configuring CallPath Server for AIX for a minimal configuration
  • Starting the CallPath Server for AIX subsystem
  • Step 5: Installing the CallPath Server for AIX-to-switch hardware for switch communications
  • Installing the Excelltech XLT DTA/MC or PCTA/MC card
  • Installing the Ethernet card
  • Installing the DEFINITY G3 Switch Connection
  • Updating TCP/IP for Ethernet connection
  • Setting up CallPath Server for AIX communications parameters
  • Configuring the DEFINITY G3 switch connection using the CallPath Server Management Facility
  • Configuring the DEFINITY G3 switch connection using SMIT
  • Step 6: Starting CallPath Server for AIX and the DEFINITY G3 Switch Connection
  • Starting the CallPath Server Management Facility
  • Starting CallPath Server for AIX
  • Starting the CallPath Server for AIX switch connection

    • Chapter 5. Installing and configuring CallPath Server for Windows NT/Windows 2000

  • DEFINITY G3 switch configuration
  • DEFINITY G3 switch hardware and software requirements
  • CallPath Server for Windows NT/Windows 2000 hardware and software requirements
  • Before you begin
  • Summary of installation tasks
  • Step 1: Installing and configuring Microsoft Windows NT/Windows 2000
  • Step 2: Installing and configuring TCP/IP hardware and software
  • Step 3: Installing CallPath Server for Windows NT/Windows 2000 and other CallPath components
  • Installing CallPath Server
  • Installing a switch connection
  • Installing the CallPath Server Toolkit
  • Displaying the README information
  • Uninstalling CallPath Server components
  • Step 4: Restarting the CallPath Server for Windows NT/Windows 2000 computer
  • Step 5: Starting the CallPath Server Management Facility and configuring CallPath Server for Windows NT/Windows 2000
  • Starting the CallPath Server for Windows NT/Windows 2000 Management Facility
  • Configuring CallPath Server for Windows NT/Windows 2000 for a minimal configuration
  • Starting the CallPath Server for Windows NT/Windows 2000 subsystem
  • Step 6: Installing the CallPath Server for Windows NT/Windows 2000-to-switch hardware and software for switch communications
  • Installing the Ethernet card
  • Updating TCP/IP files for Ethernet connection
  • Installing the DEFINITY G3 Switch Connection
  • Setting up CallPath Server for Windows NT/Windows 2000 communications parameters
  • Step 7: Restarting the CallPath Server for Windows NT/Windows 2000 computer
  • Step 8: Starting CallPath Server for Windows NT/Windows 2000 and DEFINITY G3
  • Starting the CallPath Server for Windows NT/Windows 2000 Management Facility
  • Starting the CallPath Server for Windows NT/Windows 2000 subsystem
  • Starting the DEFINITY G3 Switch Connection

    • Chapter 6. DEFINITY G3 functions

  • Unsupported program calls, parameters, and characteristics
  • Program calls supported by the DEFINITY G3
  • Set program calls supported by the DEFINITY G3
  • Messages supported by the DEFINITY G3
  • Special considerations and limitations

    • Chapter 7. Partially supported program calls

  • STLADDP (Add_Party)
  • STLCONF (Conference_Call)
  • STLDISC (Disconnect)
  • STLXTND (Extend_Call)
  • STLHOLD (Hold_Call)
  • STLINIT (Initialize_Call_Profile)
  • STLINVK (Invoke_Feature)
  • STLMAKE (Make_Call)
  • STLMON (Monitor)
  • STLPCA (Provide_Call_Action)
  • STLPIND (Provide_Indicator)
  • STLQACD (Query_ACD_Information)
  • STLQHS (Query_Hardware_Status)
  • STLQPS (Query_Party_Status)
  • STLRCV (Receive)
  • STLRED (Redirect_Call)
  • STLSEDD (Send_Device_Data)
  • STLTRAN (Transfer_Call)
  • STLTRGR (Trigger)

    • Chapter 8. Partially supported Set program calls

  • STLSAA (Set_Automatic_Answer)
  • STLSCDA (Set_Called_Party_Alerting_Time)
  • STLSDDA (Set_Destination_Detect_Action)
  • STLSEP (Set_Extend_Purpose)
  • STLSHPB (Set_Holding_Party_Callback)
  • STLSHPC (Set_Holding_Party_Calling)
  • STLSMCD (Set_Make_Call_DND_Override)
  • STLSMCF (Set_Make_Call_Forward_Override)

    • Chapter 9. Partially supported messages

  • ACD_Information
  • Call_Action_Provided
  • Call_Alerting
  • Call_Conferenced
  • Call_Connected
  • Call_Held
  • Call_Parked
  • Call_Parties
  • Call_Picked
  • Call_Rejected
  • Call_Routed
  • Call_Transferred
  • Data_Collected
  • Disconnected
  • Feature_Invoked
  • Hardware_Status
  • Network_Reached
  • Request_Instruction
  • Resource_Deleted
  • Response
  • Setup
  • Call_Party_Structure
  • Party_Structure
  • Time_And_Date

    • Chapter 10. Problem determination

  • Return codes
  • Sense code qualifiers
  • STL_INVALID_DIRECTORY_NUMBER
  • STL_UNASSIGNED_CONNECTION_ID
  • STL_SWITCH_SPECIFIC_ERROR
  • STL_RQ_NOT_SUPPORTED_BY_SWITCH
  • System messages data
  • Program messages (noncritical)
  • Program messages (critical)
  • Message error messages
  • NetView alerts (for SwitchServer/2 only)
  • SNMP alerts (for SwitchServer/2 and CallPath Server for AIX only)
  • CallPath Server is not communicating with DEFINITY G3
  • Trace data

    • Chapter 11. Example program call and message flows

  • Basic internal calls
  • Agent A manually dials Agent B
  • Agent A calls Agent B, Agent B busy
  • Host issues Make_Call from Agent A to Agent B, Agent A busy
  • Agent A calls invalid number
  • Host issues Make_Call from invalid number to Agent A
  • Two-party scenarios over ISDN trunks
  • External Party X dials Agent A
  • Internal Agent A calls external Party X
  • Internal Agent A calls external Party X who is busy
  • Internal Agent A calls external Party X, X does not answer
  • Two-party scenarios over ANALOG trunks
  • External Party X dials Agent A
  • Internal Agent A calls external Party X
  • Internal Agent A calls external Party X, no trunks available
  • Single split scenarios
  • Call completed to agent without queueing
  • Call completed to agent without queueing, no monitor on Pilot
  • Call completed to agent after queueing
  • Call abandoned while in queue
  • Multi-split scenarios (queue coverage/queue full overflow)
  • Call completed to agent after queue coverage
  • Call completed to agent after split queue overflow
  • VDN scenarios
  • Call completed to agent
  • Call completed to agent after multiple queueing
  • Client X calls a Best Service Routing VDN
  • Client X calls a digit collecting VDN configured for VDN return destination
  • Client X calls a VDN configured for VDN return destination
  • Transfer scenarios
  • Manual screened transfer from Agent B to Agent C
  • Host API screened transfer from Agent B to Agent C
  • Mixed mode screened transfer from Agent B to Agent C
  • Manual blind transfer from Agent B to Agent C
  • Call completes through VDN, agent transfers to third agent
  • Conference scenarios
  • Manual screened conference between Agents A, B, and C
  • Host API screened conference between Agents A, B, and C
  • Mixed mode screened conference between Agents A, B, and C
  • Manual blind conference between Agents A, B, and C
  • Call completes through VDN, Agent Conferences third agent
  • Add_Party D to a three-party conferenced call between Agents A, B, and C
  • Hold/Retrieve scenarios
  • Manual hold / manual retrieve
  • Manual hold / API retrieve
  • API hold / API retrieve
  • API retrieve after Extend_Call
  • Alternate call
  • Call parked scenarios
  • Agent A parks external client X, retrieves from same extension
  • Agent A parks external client X, retrieves from different extension
  • Manual pick scenario
  • Call pick using PICKUP access code
  • Bridged call
  • Agent B and C are bridged with Agent A
  • Client-based routing
  • Client receives call, redirects call to available agent
  • Client receives call, returns routing control back to PBX
  • Client receives call, redirects call to split
  • Client receives call, redirects call to busy agent
  • Client receives call, redirects call to another VDN with digit collection prompt
  • Revertive Make Calls
  • Revertive Make Call where client answers
  • Revertive Make Call where answering machine answers
  • Revertive Make Call, answering machine answers, call dropped
  • Revertive Make Call, client does not answer
  • Revertive Make Call, facilities unavailable
  • Revertive Make Call, directory number changed
  • Revertive Make Call, invalid directory number
  • Calls involving program data
  • Agent A calls Agent B, program data on Make_Call request
  • Client receives call, redirects call to agent with program data
  • Screened transfer with program data on the Extend_Call request
  • Three-party conference with program data on Disconnect request
  • Add_Party to two-party connected call with program data
  • Queries
  • Query ACD information
  • Query party status
  • Query call parties
  • Query hardware status
  • Query an agent's status
  • Query whether a device is currently configured to forward calls
  • Query an extension to determine if the message waiting lamp is active
  • Query the name of an associated device
  • Query the type of a party
  • Query the do Not Disturb Status of an extension
  • Query the Do Not Disturb Forward Status of an extension
  • Redirecting an Alerting Party
  • Redirecting to a party on the G3
  • Redirecting to a party off the G3 over analog trunks
  • Redirecting to a party off the G3 over ISDN trunks
  • Redirecting to a Pilot on the G3
  • Miscellaneous scenarios
  • Converse vectoring: call vectoring to a VRU while still in queue
  • Audix coverage on an analog trunk
  • Audix coverage on an ISDN trunk
  • Redirection on No Answer (RONA)
  • EASe: Agent A calls Agent B's Agent ID
  • EASe: Agent A's Agent ID calls Agent B's extension
  • Flexible billing
  • Identify the type of calling party
  • Listen path blocking
  • Send Device Data
  • Provide Indicator
  • Set Do Not Disturb for an extension
  • Cancel Do Not Disturb Forwarding for an extension
  • External party queues to multiple queues until an agent is available
  • External party calling a Vector Directory Number
  • Supervisor silently monitors the call between two agents
  • Unsupported requests and their responses

    • Appendix A. Notices

  • Trademarks

    • Glossary of Terms and Abbreviations

    Index

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