Reference for Avaya Communications DEFINITY G3

STLINVK (Invoke_Feature)

A program uses the Invoke_Feature (STLINVK) program call to invoke a switch feature for the telephone associated with the specified party.

The following tables show the DEFINITY G3 support for Invoke_Feature:

Related calls	Notes
Set_Return_Response	Fully supported

Parameters	Notes
call_profile_ID	Fully supported
feature_code
STL_ACCOUNT_CODE	Not supported
STL_ADVANCED_AGENT_ACTIVITY	Supported
STL_AGENT_ACTIVITY	Supported
STL_CALL_WAITING	Not supported
STL_CAMP_FOR_CALLBACK	Not supported
STL_CLASS_OF_SERVICE	Not supported
STL_DO_NOT_DISTURB	Supported
STL_FORWARD	Supported
STL_MUTE	Not supported
STL_SPEAKER	Not supported
STL_SWITCH_SPECIFIC	Not supported
feature_data_length	Value is 0-512
feature_data	Used when feature_data_length > 0; partially supported, see the detail that follows.
Account_Code_Data	STRUCTURE; not supported
Advanced_Agent_Activity_Data	STRUCTURE
party_length	Value is 1-19
party	Supported
activity
STL_AGENT_LOGON	Supported
STL_AGENT_LOGOFF	Supported
STL_AGENT_READY	Not supported
STL_AGENT_READY_EXPLICITLY	Supported1
STL_AGENT_READY_IMPLICITLY	Supported1 Note: Except for STL_AGENT_LOGON and STL_AGENT_LOGOFF, support is provided for the Feature_Invoked event only when a corresponding Invoke_Feature request was previously issued for the same party over the same switch instance.
STL_AGENT_BUSY	Not supported
STL_AGENT_BUSY_WITH_CALL	Not supported
STL_AGENT_BUSY_WITH_FOLLOWUP	Supported1
STL_AGENT_NOT_READY	Supported1
agent_ID_length	Value is 1-16
agent_ID	Used when agent_ID_length > 0
pool_length	Value is 0-19
pool 1	Used when pool_length > 0
work_group_ID_length	Value is 0 or 1
work_group_ID	Supported
password_length	Value is 0-20
password	Used when password_length > 0
Agent_Activity_Data	STRUCTURE
party_length	Value is 1-19
party	Supported
activity
STL_AGENT_LOGON	Supported
STL_AGENT_LOGOFF	Supported
STL_AGENT_READY	Not supported
STL_AGENT_READY_EXPLICITLY	Supported1
STL_AGENT_READY_IMPLICITLY	Supported1
STL_AGENT_BUSY	Not supported
STL_AGENT_BUSY_WITH_CALL	Not supported
STL_AGENT_BUSY_WITH_FOLLOWUP	Supported1
STL_AGENT_NOT_READY	Supported1
agent_ID_length	Value is 0-16
agent_ID	Used when agent_ID_length > 0
pool_length	Value is 0-19
pool 1	Used when pool_length > 0
Call_Waiting_Data	STRUCTURE; not supported
Call_For_Callback_Data	STRUCTURE; not supported
Class_of_Service_Data	STRUCTURE; not supported
Do_Not_Disturb_Data	STRUCTURE3
party_length	Value is 1-19
party	Supported
mode	Fully supported
Forward_Data	STRUCTURE
party_length	Value is 1-19
party	Supported
forward_to_party_length	Value is 1-19
forward_to_party	Supported
mode	Fully supported
forward_type
STL_BUSY_FORWARD	Not supported
STL_BUSY_FORWARD_INTERNAL	Not supported
STL_BUSY_FORWARD_EXTERNAL	Not supported
STL_RING_NO_ANSWER_FORWARD_INT	Not supported
STL_RING_NO_ANSWER_FORWARD_EXT	Not supported
STL_RING_NO_ANSWER_FORWARD	Not supported
STL_UNCONDITIONAL_FORWARD	Supported
STL_UNCONDITIONAL_FORWARD_INT	Not supported
STL_UNCONDITIONAL_FORWARD_EXT	Not supported
STL_DND_FORWARD	Supported2; Note: Must set forward_to_party to the string "default" (not case sensitive) and set forward_to_party_length to 7.
STL_DND_FORWARD_INTERNAL	Not supported
STL_DND_FORWARD_EXTERNAL	Not supported
STL_RING_NO_ANSWER_FORWARD_ADD	Not supported
STL_RING_NO_ANSWER_FORWARD_ADD_INT	Not supported
STL_RING_NO_ANSWER_FORWARD_ADD_EXT	Not supported
Mute_Data	STRUCTURE; not supported
Speaker_Data	STRUCTURE; not supported
Switch_Specific_Data	STRUCTURE; not supported
request_tag	Fully supported
return_code	Fully supported

Notes:

1. The pool parameter is the telephone number of the split/skill group that the agent wants to log into or out of. For switches running EASe, this value is ignored but must be specified since the skills for an EASe agent ID are controlled by the DEFINITY G3. However, to receive a feature invoked event after an agent is logged in, the pool must reference a skill group reported in the subsequent login event.

2. Setting Do_Not_Disturb implicitly sets DND_FORWARD, and setting DND_FORWARD implicitly sets Do_Not_Disturb. These features implement the Avaya Station feature Send_All_Calls, which does not behave like a true Do_Not_Disturb.