Application Tools Reference

Index

Special Characters
A B C D E F G H I J K L M N O P Q R S T U V W

Special Characters

.* command (634)

.IM command (635)

.MS command (636)

.SE command (637)

ACDQ_AVAILAGENT DDE item (752)

ACDQ_QUEUESIZE DDE item (754)

ACDQ_QUEUETIME DDE item (756)

AGENT_ACTIVITY DDE execute function (827)

AGENT_STATE DDE item (758)

ALERTING_CALLED_NUMBER DDE item (760)

ALERTING_CALLER_NUMBER DDE item (762)

ALERTING_DATA DDE item (764)

ALERTING_DNIS DDE item (766)

ALERTING_STRUCT DDE item (768)

ANSWER DDE execute function (829)

ARCHIVE DDE execute function (831)

ASSIGN command (639)

Avaya Intuity Conversant (1140)

Avaya Intuity Conversant, base user functions (1150)

Avaya Intuity Conversant implementation issues (1145)

Avaya Intuity Conversant samples (1142)

Avaya Intuity Conversant script (1143)

Avaya Intuity Conversant support user function (1167)

AZADDDE call driver (725)

AZADDDEC call driver (723)

AZADGLOB call driver (735)

AZADHLPI call driver (737)

AZADIO call driver (731)

AZADMATH call driver (739)

AZADPGM call driver (727)

AZADQKF call driver (733)

AZADREXX call driver (729)

AZADSTRG call driver (741)

AZADTELD call driver (743)

AZADTIME call driver (717)

BLINK command (641)

CALL_DATA DDE item (770)

call drivers

date and time (AZADTIME) (718)

DDE client (AZADDDEC) (724)

DDE server (AZADDDE) (726)

DirectTalk/2 (EXGDV) (720)

DirectTalk/6000 (EXGD6) (722)

execute program (AZADPGM) (728)

execute REXX command (AZADREXX) (730)

file (AZADIO) (732)

global focus quickkeys (AZADQKF) (734)

global HAT variable (AZADGLOB) (736)

host emulator (AZADHLPI) (738)

introduction (716)

math (AZADMATH) (740)

string (AZADSTRG) (742)

telephony (AZADTELD) (744)

writing your own (745)

call table

defined (599)

testing (625)

CALLDRIVER command (643)

CALLING_STRUCT DDE item (772)

CallPath DDE

configuring (747)

establishing a conversation with (748)

execute functions (824)

introduction (746)

items (751)

CallPath HAT Facility

configuring

active HAT file (614)

HAT table mapping (615)

host emulator (610)

message logging (611)

preferences (609)

start-up HAT table (616)

telephony (612)

transfer data only HAT table (617)

overview (596)

CallPath Reporter (1169)

CallPath Voice Response for Windows NT base user actions (926)

CallPath Voice Response for Windows NT implementation issues (923)

CallPath Voice Response for Windows NT return codes (924)

CallPath Voice Response for Windows NT samples (920)

CallPath Voice Response for Windows NT script (921)

CallPath Voice Response for Windows NT support user actions (951)

CallPath Voice Response for Windows NT user action (919)

CallPath VRU Connections

for Avaya Intuity Conversant (1138)

for CallPath Voice Response for Windows NT (918)

for DirectTalk/2 (869)

for DirectTalk/6000 (967)

CallPath VRU Connections for InterVoice for OS/2 (1022)

CallPath VRU Connections for InterVoice for Windows NT (1080)

CLOSEFILE command (645)

command control words for HAT tables

ASSIGN command (640)

BLINK command (642)

CALLDRIVER command (644)

CLOSEFILE command (646)

COMPARE command (648)

CURRENTSCREEN command (650)

ELSE command (652)

ENDIF command (654)

ENDNAVTABLE command (656)

ENDQUICKKEY command (658)

ENDTABLE command (660)

FINDSTRING command (662)

FINETUNE command (664)

GET command (666)

GOTO command (668)

IF command (670)

INSERTCHAR command (672)

introduction (638)

LABEL command (674)

MESSAGE command (676)

NAVIGATE command (678)

NAVTABLE command (680)

OPENFILE command (682)

OTHERWISE command (684)

PAUSE command (686)

PUT command (688)

QUERYCURSORX command (690)

QUERYCURSORY command (692)

QUICKKEY command (694)

SENDKEY command (696)

SETCHECKS command (699)

SETCURSOR command (701)

SETSESSION command (703)

TABLE command (705)

TARGETSCREEN command (707)

USERPROMPT command (709)

VERIFY command (711)

WRITELN command (713)

WRITETXT command (715)

COMPARE command (647)

CONFERENCE DDE execute function (833)

CONFERENCED DDE item (774)

CONFERENCED_STRUCT DDE item (776)

configuring the CallPath HAT Facility (608)

CONNECTED_PARTY_NUMBER DDE item (778)

CONNECTED_STRUCT DDE item (780)

CURRENTSCREEN command (649)

data blocks, size limitations (975), (1147)

data components of HAT table language (628)

DDE conversation, establishing a (749)

DDE execute functions

formatting (826)

introduction (825)

to answer a call (ANSWER) (830)

to archive call data (ARCHIVE) (832)

to associate data with a call (SET_CALL_DATA) (862)

to conference a call (CONFERENCE) (834)

to disconnect a call (DISCONNECT) (836)

to extend a call to another number (EXTEND) (838)

to hold a call (HOLD) (840)

to immediately transfer a call (IMMED_TRAN) (842)

to join a call on hold with a connected call (JOIN_CALL) (844)

to make a call (MAKE_CALL) (846)

to make a call sending data (SEND_DATA) (860)

to perform an ACD action (AGENT_ACTIVITY) (828)

to query ACD queue information (QUERY_ACDQ) (848)

to query data associated with an active call (QUERY_CALL_DATA) (850)

to query requests (QUERY_REQUESTS) (856)

to query supported items (QUERY_ITEMS) (852)

to query the state of a call (QUERY_PARTY) (854)

to retrieve a call (RETRIEVE) (858)

to shut down CallPath DDE (SHUTDOWN) (864)

to transfer a call (TRANSFER) (866)

DDE items

DATA_ONLY DDE item (782)

DISCONNECTED DDE item (784)

DISCONNECTED_STRUCT DDE item (786)

for agent state in ACD queue (AGENT_STATE) (759)

for alerting information (ALERTING_STRUCT) (769)

for ANI number of caller (ALERTING_CALLER_NUMBER) (763)

for calling information (CALLING_STRUCT) (773)

for calls waiting in ACD queue (ACDQ_QUEUETIME) (755)

for conferenced information (CONFERENCED_STRUCT) (777)

for connected information (CONNECTED_STRUCT) (781)

for connected party's number (CONNECTED_PARTY_NUMBER) (779)

for data associated with an active call (CALL_DATA) (771)

for data information (ALERTING_DATA) (765)

for data-only information (DATA_ONLY) (783)

for disconnected information (DISCONNECTED_STRUCT) (787)

for DNIS information (ALERTING_DNIS) (767)

for held information (HELD_STRUCT) (791)

for inbound data information (INBOUND_DATA) (793)

for negative response to telephony request (NEGATIVE_RESPONSE) (797)

for number being alerted (ALERTING_CALLED_NUMBER) (761)

for number of agents available (ACDQ_AVAILAGENT) (753)

for number of conferencing caller (CONFERENCED) (775)

for number of disconnected party (DISCONNECTED) (785)

for number placed on hold (HELD_NUMBER) (789)

for number that placed hold (ON_HOLD_NUMBER) (799)

for oldest call in ACD queue (ACDQ_QUEUETIME) (757)

for on-hold information (ON_HOLD_STRUCT) (801)

for positive response to a telephony request (POSITIVE_RESPONSE) (803)

for rejected telephony request information (REJECTED_REASON) (805)

for routed-from information (ROUTED_FROM_STRUCT) (811)

for routed-to information (ROUTED_TO_STRUCT) (813)

for supported DDE Execute requests (REQUESTS_SUPPORTED) (807)

for switch connectivity status (SWITCH_LINK_STATUS) (815)

for system error messages (SYSTEM_ERROR_MSG) (817)

for system information messages (SYSTEM_INFO_MSG) (819)

for telephony response request structure (RESPONSE_STRUCT) (809)

for transfer destination (TRANSFERRED) (821)

for transferred information (TRANSFERRED_STRUCT) (823)

introduction (750)

supported (ITEMS_SUPPORTED) (795)

DirectTalk/2 base user actions (877)

DirectTalk/2 implementation issues (874)

DirectTalk/2 return codes (875)

DirectTalk/2 samples (871)

DirectTalk/2 script (872)

DirectTalk/2 support user actions (902)

DirectTalk/2 user action (870)

DirectTalk/6000

base user functions (979)

double values (978), (1149)

implementation issues (974), (1146)

unsigned long values (977)

DirectTalk/6000 implementation issues (973)

DirectTalk/6000 samples (970)

DirectTalk/6000 script (971)

DirectTalk/6000 support user functions (1003)

DISCONNECT DDE execute function (835)

ELSE command (651)

ENDIF command (653)

ENDNAVTABLE command (655)

ENDQUICKKEY command (657)

ENDTABLE command (659)

EXGD6 call driver (721)

EXGDV call driver (719)

EXTEND DDE execute function (837)

fGetDequeueResponse (1004)

fGetEnqueueResponse (1005)

fGetRequeueResponse (1006)

fGetRICTResponse (1007)

fGetSysEvent (1008)

FINDSTRING command (661)

FINETUNE command (663)

fixed data in HAT commands (631)

fTadsConnectToServer (980)

fTadsDisconnectFromServer (981)

fTadsExecConf (982)

fTadsExecTransfer (983)

fTadsGetEvent (984)

fTadsGetOutboundCall (985)

fTadsInitACDStateType (1009)

fTadsInitBridgeType (1010)

fTadsInitCDResourceType (1011)

fTadsInitEventType (1013)

fTadsInitExtenType (1014)

fTadsInitiCtlModeType (1012)

fTadsInitLnStateType (1015)

fTadsInitOutboundType (1016)

fTadsInitRCType (1017)

fTadsInitRCType1 (1018)

fTadsInitRPCType (1019)

fTadsInitRspMsgType (1020)

fTadsInitSKBRType (1021)

fTadsQueryACDStatus (986)

fTadsQueryCallData (987)

fTadsQueryCallInfo (988)

fTadsQueryErrorText (989)

fTadsQueryLeastLoadedACDQ (990)

fTadsQueryLoadFactor (991)

fTadsQueryServerList (992)

fTadsRequestDequeue (994)

fTadsRequestEnqueue (995)

fTadsRequestRequeue (996)

fTadsRequestRICTLine (997)

fTadsRPC (993)

fTadsSetCallData (998)

fTadsSetDialResult (999)

fTadsSetEventMonitor (1000)

fTadsSetSysMonitor (1001)

fTadsStoreApplStats (1002)

GET command (665)

GOTO command (667)

HAT (Host Application Transaction) File

call table (600)

compiling (621)

creating (618)

editing (619)

example of (622)

loading (613)

navigate table (602)

overview (595)

quickkey table (604)

testing (623)

HAT editor (620)

HAT table language statements (626)

HELD_NUMBER DDE item (788)

HELD_STRUCT DDE item (790)

HOLD DDE execute function (839)

IF command (669)

IMMED_TRAN DDE execute function (841)

INBOUND_DATA DDE item (792)

initialization file (607)

INSERTCHAR command (671)

installing CSEV on Avaya Intuity Conversant (1139)

installing CSEV on DirectTalk/6000 (968)

InterVoice

excess fields, not allowed by the InterVoice UserDLL (1030), (1088)

IFORM script (1025)

implementation issues (1029), (1087)

INVISION script (1083)

UserDLL (1028), (1086)

voice-processing platform for the IBM OS/2 WARP environment (1023)

voice-processing platform for the Windows NT and Windows 2000 environment (1081)

InterVoice base user functions (1031), (1089)

InterVoice implementation issues (1027), (1085)

InterVoice samples (1024), (1082)

InterVoice support user functions (1055), (1113)

ITEMS_SUPPORTED DDE item (794)

JOIN_CALL DDE execute function (843)

keys

for quickkeys (606)

for sendkeys (697)

keystroke simulation by HAT table language (632)

LABEL command (673)

Limitations, DirectTalk/6000

size limitations of data blocks (976), (1148)

lTadsConnectToServer (1032), (1090)

lTadsDisconnectFromServer (1033), (1091)

lTadsExecConference (1034), (1092)

lTadsExecTransfer (1035), (1093)

lTadsGetEvent (1036), (1094)

lTadsGetOutboundCall (1037), (1095)

lTadsQueryACDStatus (1038), (1096)

lTadsQueryCallData (1039), (1097)

lTadsQueryCallInfo (1040), (1098)

lTadsQueryErrorText (1041), (1099)

lTadsQueryLeastLoadedACDQ (1042), (1100)

lTadsQueryLoadFactor (1043), (1101)

lTadsQueryServerList (1044), (1102)

lTadsRemoteProcCall (1045), (1103)

lTadsRequestDequeue (1046), (1104)

lTadsRequestEnqueue (1047), (1105)

lTadsRequestRequeue (1048), (1106)

lTadsRequestRICTLine (1049), (1107)

lTadsSetACDDefines (1056), (1114)

lTadsSetBridgeType (1057), (1115)

lTadsSetCallData (1050), (1108)

lTadsSetCallDataKeyType (1058), (1116)

lTadsSetControlModeType (1059), (1117)

lTadsSetDefines (1060), (1118)

lTadsSetDialResult (1051), (1109)

lTadsSetDialResults (1061), (1119)

lTadsSetEnqueueReasons (1062), (1120)

lTadsSetEventMonitor (1052), (1110)

lTadsSetEventType (1063), (1121)

lTadsSetExtensionTypes (1064), (1122)

lTadsSetExtensionTypes1 (1065), (1123)

lTadsSetHeaderDefines (1066), (1124)

lTadsSetLineStateType (1067), (1125)

lTadsSetLineStateType1 (1068), (1126)

lTadsSetRCType (1071), (1129)

lTadsSetRCType1 (1072), (1130)

lTadsSetRCType2 (1073), (1131)

lTadsSetRCType3 (1074), (1132)

lTadsSetRCType4 (1075), (1133)

lTadsSetRCType5 (1076), (1134)

lTadsSetRCType6 (1077), (1135)

lTadsSetRCType7 (1078), (1136)

lTadsSetResponseEventDefines (1069), (1127)

lTadsSetResponseMsgType (1070), (1128)

lTadsSetRPCFlagType (1079), (1137)

lTadsSetSysMonitor (1053), (1111)

lTadsStoreApplStats (1054), (1112)

MAKE_CALL DDE execute function (845)

MESSAGE command (675)

meta control words (633)

multiple HAT users on one machine (597)

NAVIGATE command (677)

navigate table (601)

NAVTABLE command (679)

NEGATIVE_RESPONSE DDE item (796)

ON_HOLD_NUMBER DDE item (798)

ON_HOLD_STRUCT DDE item (800)

OPENFILE command (681)

OTHERWISE command (683)

PAUSE command (685)

POSITIVE_RESPONSE DDE item (802)

PUT command (687)

QUERY_ACDQ DDE execute function (847)

QUERY_CALL_DATA DDE execute function (849)

QUERY_ITEMS DDE execute function (851)

QUERY_PARTY DDE execute function (853)

QUERY_REQUESTS DDE execute function (855)

QUERYCURSORX command (689)

QUERYCURSORY command (691)

quickkey combinations (605)

QUICKKEY command (693)

quickkey table

defined (603)

testing (624)

REJECTED_REASON DDE item (804)

REQUESTS_SUPPORTED DDE item (806)

RESPONSE_STRUCT DDE item (808)

RETRIEVE DDE execute function (857)

ROUTED_FROM_STRUCT DDE item (810)

ROUTED_TO_STRUCT DDE item (812)

script, Avaya Intuity Conversant (1144)

script, CallPath Voice Response for Windows NT (922)

script, DirectTalk/2 (873)

script, DirectTalk/6000 (972)

script, IFORM (1026)

script, INVISION (1084)

SEND_DATA DDE execute function (859)

SENDKEY command (695)

SET_CALL_DATA DDE execute function (861)

SETCHECKS command (698)

SETCURSOR command (700)

SETSESSION command (702)

SHUTDOWN DDE execute function (863)

SWITCH_LINK_STATUS DDE item (814)

switches, functionality for a VRU connection (868)

SYSTEM_ERROR_MSG DDE item (816)

SYSTEM_INFO_MSG DDE item (818)

system variables for HAT table language (629)

TABLE command (704)

table language statements for HAT tables (627)

TadsConnToSrvr (878), (927)

TadsConToSrv (1151)

TadsDiscFromSrvr (879), (928)

TadsDiscFrSv (1152)

TadsExecConf (880), (929), (1153)

TadsExecTran (1154)

TadsExecTransfer (881), (930)

TadsGetEvent (1155)

TadsGetOBC (1156)

TadsGetSysEv (1168)

TadsGEvent (882), (931)

TadsGOutbndCall (883), (932)

TadsQACDST (1157)

TadsQACDStatus (884), (933)

TadsQCallData (885), (934)

TadsQCallInf (1158)

TadsQCallInfo (886), (935)

TadsQErrorText (887), (936)

TadsQErrTxt (1159)

TadsQLLACD (1160)

TadsQLLoadedACDQ (888), (937)

TadsQLoadF (1161)

TadsQLoadFactor (889), (938)

TadsQSrvLst (1162)

TadsQSrvrList (890), (939)

TadsRDequeue (891), (940)

TadsREnqueue (892), (941)

TadsRPC (893), (942)

TadsRRequeue (894), (943)

TadsRRICTLine (895), (944)

TadsSApplStats (896), (945)

TadsSAStatsField (897), (946)

TadsSBridgeType (903), (952)

TadsSCallData (898), (947)

TadsSCDKeyType (904), (953)

TadsSCtlModeType (905), (954)

TadsSDiag (906), (955)

TadsSDialResult (899), (948)

TadsSetClDat (1163)

TadsSetDialR (1164)

TadsSetEvtMn (1165)

TadsSetSysMn (1166)

TadsSEventType (907), (956)

TadsSEvtMonitor (900), (949)

TadsSExtenType (908), (957)

TadsSLnStateType (909), (958)

TadsSOutbndType (910), (959)

TadsSPartyType (911), (960)

TadsSRCType (912), (961)

TadsSRPCType (913), (962)

TadsSRspMsgType (914), (963)

TadsSSKBRType (915), (964)

TadsSStatVarType (916), (965)

TadsSSysMonitor (901), (950)

TadsSToken (917), (966)

TARGETSCREEN command (706)

terminal server environment (598)

TRANSFER DDE execute function (865)

TRANSFERRED DDE item (820)

TRANSFERRED_STRUCT DDE item (822)

user variables for HAT table language (630)

USERPROMPT command (708)

variable, CSEV (876), (925)

VERIFY command (710)

voice processing platform, Avaya Intuity Conversant (1141)

voice processing platform, DirectTalk/6000 (969)

VRU connections, Introduction (867)

WRITELN command (712)

WRITETXT command (714)

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