Java Programmer's Guide and Reference

Limitations

Following are the limitations of the IBM CallPath Enterprise Toolkit for Java:

• Configured JTAPI addresses cannot have the same values. For ROLM switches, for instance, the RCG (Route Control Group) cannot be the same as the ART (ACD Route Table) name to which it routes. For example:
  • RCG name = 10 and ART name = 10 is not supported
  • RCG name = 10 and ART name = 11 is supported
• Call Bridging is not supported. The event flow is unpredictable when a bridged party calls its own bridge.