Application Programming Guide

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CallPath® CallCoordinator®/CICS® for OS/390®
Application Programming Guide

Version 2, Release 1

Document Number SC34-5397-01
Note!

Before using this information and the product it supports, be sure to read the general information under "Notices".

Note!

Text with yellow background indicates features available only after application of CallPath PTF UU07340 and CallCoordinator PTFs UU07310 and UU07360.

Second edition (June 2000)

This edition applies to IBM CallPath® CallCoordinator®/CICS® for OS/390®, Version 2 Release 1 (program number 5655-B34), and to any subsequent releases and modifications until otherwise indicated in new editions. This edition replaces SC34-5397-00.

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Table of Contents

Figures

Tables

Notices

  • Programming Interfaces
  • Trademarks

    • About this book

  • Who Should Read This Book
  • How This Book is Organized
  • Terminology
  • Where to Find More Information
  • Making comments on this book

    • Chapter 1. Overview of Application Programming

  • About the CallCoordinator Exits
  • Copy Code
  • Copybook Names
  • API calls in COBOL
  • Language Requirements
  • CallCoordinator Interface summary
  • Features, Functions and APIs

    • Chapter 2. Intercommunication Support

  • MRO and Sysplex Support
  • LU 6.2 Support

    • Chapter 3. Agent Operations

  • Sign On API (CAMI710C)
  • Sign Off API (CAMI715C)
  • Inquire Agents API (CAMI720C)
  • Set Agent Mode API (CAMI745C)
  • Set Telephony Feature API (CAMI740C)
  • Casual User Restore API (CAMI760C)
  • Screen Copy API (CAMI750C)

    • Chapter 4. Intelligent Answering

  • Initiate With Data Interface (CAMC500)
  • Inquire Call Data API (CAMI726C)
  • Inquire Party Data API (CAMI727C)

    • Chapter 5. Screen Control

  • User Screen Control Program
  • Get Next CICS Transaction ID API (CAMS515C)
  • Task Sequencing API (CAMI784C)

    • Chapter 6. Coordinated Voice and Data

  • Transferring a Call and Displaying a Different Application
  • Screen Presentation Manager Exit (CAMI770C)
  • Host-Initiated Telephony API (CAMI775C)
  • Re-initialize API (CAMI788C)
  • Access User Data API (CAMI735C)

    • Chapter 7. Transfer Load Balancing

  • Transfer Load Balancing API (CAMI705C)
  • Transfer Load Balancing Exit

    • Chapter 8. Data Collection

  • Set Control Number API (CAMI730C)
  • Set ANI ID API (CAMI786C)
  • Write MIS Record API (CAMI700C)
  • MIS Log Exit

    • Chapter 9. Data Reporting

  • MIS Batch Processing Functions
  • Extract Processed Event File Job Stream (CAMJEXTR)
  • Print Event Message Error Listing Job Stream (CAMJERRP)
  • Print Multiple Party Event Listing Job Stream (CAMJMRPT)
  • Print Individual Party Event Listing Job Stream (CAMJIRPT)
  • Create the Totals Listing Job Stream (CAMJTIMR)

    • Glossary of terms and abbreviations

    Index

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