This chapter gives you an overview of the normal operations you can expect with CallCoordinator. For an introduction to the CallCoordinator product itself, see the book CallPath CallCoordinator/CICS General Information
Figure 1 illustrates how CallCoordinator interfaces with the following components:
Figure 1. How CallCoordinator Relates to Other Components
CallCoordinator is operating normally when:
Note: Proper initialization of CallPath/CICS for OS/390 is a prerequisite for CallCoordinator startup.
In the CICS system log the prefix of the message (CAM or EZP) identifies it as a CallCoordinator message.
The suffix of the message identifies the type of the message:
Note that only information messages appear in normal operation. When you monitor the system log, the presence of error or warning messages signals an abnormal condition that you should investigate.
Figure 2 shows a list of the long running tasks you see when you execute the CICS Inquire Tasks command CEMT I TA. See Appendix A, "Reference Lists of CallCoordinator Software Elements" for more detailed information on the program and table names you will encounter in CallCoordinator.
Figure 2. CallCoordinator Long Running Tasks
I TA STATUS: RESULTS - OVERTYPE TO MODIFY Tas (00482) Tra(V220) Act Tas Tas (00480) Tra(V400) Act Tas Tas (00479) Tra(V200) Act Tas Tas (00490) Tra(CEMT) Fac (3026) Act Ter Tas (00481) Tra(V884) Sus Tas |
Table 1 shows another way of confirming normal
operation.
Table 1. Table of Normal Operations
| Administrator | CallCoordinator Agent |
|---|---|
| Can access and maintain tables and settings | Can access the sign on panel |
| Can start up and shut down the system | Can sign on, disable and enable terminal |
| Can start up and shut down switches | Can receive a call with initial screens |
| Can relocate switches to other CORs | Can transfer calls to another agent (transfer, conference, consultation, Load Balancing) or the system can transfer a call |
| - | Can copy screens and use casual user restore function |
| - | Can sign off |
Chapter 3, "Problem Determination Procedures" discusses the most common problems encountered in CallCoordinator operation and the procedures to solve them. Include these procedures, or some modification of them, along with your switch procedures and other problem determination procedures, in the problem determination manual at your facility.
