While you are working with CallCoordinator you will encounter many different element names and identifiers. This appendix provides a compilation of the most common identifiers for your reference.
The different software elements of CallCoordinator contain the following 3-letter prefixes:
You also will see the following prefixes in system logs or messages:
This appendix provides the following tables for reference:
Refer to the CallPath CallCoordinator/CICS Application Programming Guide and the CallPath/CICS for OS/390 Application Programming Guide for program names and other identifiers that are not listed here.
This section provides a listing of the
naming conventions for CallCoordinator components. The first three
positions identify the feature and the fourth
position identifies the component.
| Identifier | Component |
|---|---|
| CallCoordinator | |
| CAMA | Administration (ADM) |
| CAMB | Load Balancing Manager (LBM) |
| CAME | External Event Interface (EEI) |
| CAMG | Agent messages |
| CAMH | Host Initiated Telephony (HIT) |
| CAMI | Application Program Interface (API) |
| CAMM | MIS Interface (MIS) |
| CAMR | Recovery Manager messages |
| CAMS | Screen Presentation Manager (SPM) |
| CAMT | Call Tracking Manager (CTM) |
| CAMV | Verification (IVP) |
| CAMX | Other CallCoordinator messages |
| EZPA | Administration (ADM) |
| EZPS | Internal System Services (ISS) |
| EZPV | CallPath/CICS for OS/390 Interface (CPC) |
This section provides a list of the CICS transaction IDs you
use to access CallCoordinator functions.
| Trans ID | Panel Name | Panel ID | Panel Usage |
|---|---|---|---|
| EIVP | No panel | None | Verifying installation of CallCoordinator components in an SRO, MRO, or sysplex environment |
| V800 | V800 | CallCoordinator System Administration - Main Menu | Maintaining the CallCoordinator feature |
| VA90 | VA90 | CallCoordinator Agent Sign On/Off | Signing on and off |
| VAA0 | VAA0 | CallCoordinator Agent Utility | Accessing agent utility functions |
| VAVU | CAMV101 | CallCoordinator API Verification Utility | Accessing API verification panels |
| VITA | CAMV001 | CallCoordinator Intelligent Answering | Accessing installation verification panel |
| VIT1 | CAMV001 | CallCoordinator Intelligent Answering | Accessing installation verification panel for specific agent |
| VIT2 | CAMV001 | CallCoordinator Intelligent Answering | Accessing installation verification panel for DNIS number |
| VIT3 | CAMV001 | CallCoordinator Intelligent Answering | Accessing installation verification panel for specific trunk |
| VIT4 | CAMV001 | CallCoordinator Intelligent Answering | Accessing installation verification panel for specific pilot number |
This section provides a partial list of the CICS transaction IDs you use to access CallPath/CICS for OS/390 functions.
Note: This list is provided as
a convenience only.
Refer to the CallPath/CICS for OS/390 documentation for the most
current information on these transaction IDs.
| Trans ID | Panel Identifier | Panel Name | Panel Usage |
|---|---|---|---|
| EQAC | EQZMA01 | System Administration Menu | Accessing CallPath/CICS for OS/390 functions |
| EQIV | EQZMV01 | Installation Verification Menu | Accessing CallPath/CICS for OS/390 installation verification functions |
| EQSU | EQZMQ02 | Switch Simulator Menu | Accessing CallPath/CICS for OS/390 simulated events functions |
| EQTI | No panel | None | Initializing CallPath/CICS for OS/390 when CallCoordinator has been started manually from EQAC |
| EQ00 | EQZS00C | Telephony Application Sample Program Menu | Accessing CallPath/CICS for OS/390 sample program functions |
| EQDA | None | Diagnostic Aids Menu | Accessing CallPath/CICS for OS/390 diagnostic aids functions |
This section provides the names of the long running tasks
used by CallCoordinator.
| CallCoordinator Component ID | CICS Transaction ID | CallCoordinator Component Name |
|---|---|---|
| CTM | V200 | Call Tracking Manager |
| CTR | V220 | Call Tracking Receiver |
| MIS | V400 | MIS Log |
| CSM | V884 | CallCoordinator Status Manager |
This section provides a list of the VSAM file DD names used in
CallCoordinator.
| File Name | File Description | File Usage |
|---|---|---|
| CAMAAMRV | Additional Monitored Resource Table | Additional Monitored Resource File Control Data |
| CAMALBFV | Load Balance Function Table | Load Balance Function Maintenance File Control Data |
| CAMABPNV | Balance Point Table | Balance Point Maintenance File Control Data |
| CAMAISTV | Inter-switch Tracking Number Table | Inter-switch Tracking Number Maintenance File Control Data |
| CAMADNSV | DNIS ID To Application Table | DNIS ID to Application Table File Control Data |
| CAMASPFT | Switch-to-Switch Dialing Prefix Table | Switch-to-Switch Dialing Prefix File Control Data |
| CAMAPLTV | Pilot to Application Table | Pilot ID to Application Table File Control Data |
| CAMAGRSV | Telephony, General settings, Recovery options | Data for system settings |
| CAMATRKV | Trunk to Application Table | Trunk ID to Application Table File Control Data |
| CAMH01V | Help | CallCoordinator US English Panel Help Text |
| CAMAAGTV | Agents Table | Agent Profile Data |
| EZPDIRV | Internal Reader Interface | Transient Data Queue |
| EZPDMSV | System log | Transient Data Queue |
| CAMAAGTX | Agent Alternate Index | Agent Profile Alternate Index, related to CAMAAGTV |
| CAMASWIV | Switches Table | Switch Information Table Control Data |
| EZPH01V | Help | Common US English Panel Help Text |
This section provides the names of the tables you might see displayed by their alphanumeric identifier in the system log.
The Resource types used by CICS are:
| Table ID | Table Name | Resource Type | Loaded From/Written to VSAM File |
|---|---|---|---|
| CallCoordinator Feature | |||
| CAMAISTT | Inter-switch Tracking Table | CICS User Storage | CAMAISTV |
| CAMABPNT | Balance Point Table | Program | CAMABPNV |
| CAMLMTSL | Maximum Table Sizes Table | Program | CAMAGRSV |
| CAMADNST | DNIS to Application Table | Program | CAMADNSV |
| CAMLEMQL | Event Message Queue Table | Program |
|
| CAMLICIL | Common Information Table | Program |
|
| CAMLISSL | Telephony Settings Table | Program | CAMAGRSV |
| CAMALBFT | Load Balancing Function Table | Program | CAMALBFV |
| CAMLMMQL | MIS Message Queue Table | Program |
|
| CAMAAMRT | Additional Monitored Resource Table | Program | CAMAAMRV |
| CAMLPLTT | Pilot to Application Table | Program | CAMAPLTV |
| CAMASPFT | Switch-to-Switch Dialing Prefix Table | Program | CAMASPFV |
| CAMATRKT | Trunk to Application Table | Program | CAMATRKV |
| CAMTACTH | Call Management Control Table | Program |
|
| CAMASWIT | Switches Table | User-maintained table | CAMASWIV |
| CAMAGRSV | General resources file | User maintained table | CAMAGRSV |
| EZPSAGIL | Agents Table | CICS User Storage | CAMAAGTV |
| EZPSCCIL | General Settings Table | Program | CAMAGRSV |
| EZPSCTPL | Trace Parameters Table | CICS User Storage | EZPACIV |
| EZPSSMNL | Switche ECB Pointer Table | CICS User Storage | |
| EZPSTRAT | Trace | TSQ |
|
This section provides the names of the most commonly used
programs you might see
displayed by their program identifier in the system log.
| Program ID | Program Name |
|---|---|
| CAMA821C | Table Load/ Reload of Telephony tables required for active CallCoordinator |
| CAMA884C | CallCoordinator Status Manager (CSM) |
| CAMA895C | CallCoordinator Start up |
| CAMA897C | CallCoordinator Shut down |
| CAMATRCC | Long-running Trace Manager |
| CAMB600C | Load Balancing Manager (LBM) |
| CAME150C | CallCoordinator External Event Interface |
| CAMM400C | MIS Log Interface (MIS) |
| CAMS500C | Screen Presentation Manager (SPM) |
| CAMT200C | Call Tracking Manager (CTM) |
| CAMT205C | CTM Housekeeping |
| CAMT210C | CTM Wake up |
| CAMT220C | CallPath Services Event Receiver |
| CAMT224C | CallPath Services Monitor Request |
| EZPACTLC | Initial table load of General tables required for all CallCoordinator functions, including Administration - loaded at first invocation of any CallCoordinator program |
| EZPNL01L | Language table for Messages |
| EZPSAGTC 1 | Table Handler for Agent file (Related to VSAM file EZPAAGV, Agent Information) |
| EZPSEXTC 1 | Table Handler for Agent Sign-on File (Related to VSAM file EZPAAGV, Agent Information) |
| EZPSLCTC | Load MRO Connect Table |
| EZPSOFFC | Node Error |
| EZPVBITC | Monitor Bit Map from CallPath Services |
| CAMTVRMC | Recovery Manager |
| CAMTSWAN2 | Switch Activation |
| CAMTSWDN2 | Switch Deactivation |
1 - See "Return codes for EZPSAGTC and EZPSEXTC"
2 - See "Return codes for CAMTSWAN and CAMTSWDN"
This section provides the names of the Application Program
Interfaces (API), exits, and interfaces used in CallCoordinator.
| Program ID | Program Name | Related to (if same name not used) |
|---|---|---|
| CAMB600C | Transfer Load Balancing Exit | Telephony Settings - Load Balancing exit name field |
| CAMC500 | Initiate With Data Interface | VITA - Start with Data |
| CAMI700C | Write MIS Record API | VAVU - Write record to MIS Log field |
| CAMI705C | Transfer Load Balancing API | VITA - Load Balancing |
| CAMI710C | SignOn API | Sign on panel(VA90) |
| CAMI715C | SignOff API | Sign off panel (VA90) |
| CAMI720C | Inquire Agents API | VAVU - Inquire Signed-on Agents option |
| CAMI725C | CC Status API | COR Operations - CC Status |
| CAMI726C | Inquire Call Data API | VAVU - Inquire Call Data - Search option |
| CAMI727C | Inquire Party Data API | VAVU - Inquire Call Data - Search option |
| CAMI730C | Set Control Number API | VAVU - Set control number option |
| CAMI740C | Set Telephony Feature API |
|
| CAMI745C | Set Agent Mode API | V870 - Enable terminal or disable terminal option |
| CAMI750C | Screen Copy API | V870 - CallCoordinator screen copy option |
| CAMI760C | Casual User Restore API | V870 - Casual user screen restore option |
| CAMI770C | Screen Presentation Manager Exit | Telephony Settings - Screen Presentation exit name field |
| CAMI775C | Host Initiated Transfer API | VITA - F6=Transfer key |
| CAMI784C | Task Sequencing API |
|
| CAMI786C | Set ANI ID API |
|
| CAMI788C | Reinitialize API |
|
| CAMM405C | MIS Log Exit | Telephony Settings - MIS Log exit name field |
| CAMS515C | Get Next CICS Transaction ID API |
|
Following are the
return codes you see in the CICS system log when a problem
occurs in CAMTSWAN and CAMTSWDN.
| Code | Meaning |
|---|---|
| 0 | Successful completion |
| 4 |
Non critical error occurred -
usually switch activation/deactivation did not complete in the
available time
|
| 8 | Critical error - the task could not complete |
| Feedback Codes (additional information for Return Codes) | |
| 1 | Value of Switch Name parameter is not valid |
| 2 | There has been an error reading the Switch Datatable |
| 3 | An attempt to load the Switch Table has failed |
| 4 | Switch Table has been loaded |
| 5 | A CallPath API call has failed |
| 6 | The requested Switch has been Activated |
| 7 | STLSWCH Start Call failed |
| 8 | STLSWCH Stop Call failed |
| 9 | STLSWCH Status Call failed |
| 10 | STLSWCH Status timed out |
| 11 | Switch Monitor Call has failed |
| 12 | Switch Monitor call was successful |
| 13 | Switch named in the Switch Name parameter is not eligible for the processing requested |
| 14 | An input parameter is missing |
| 15 | The requested Switch is now Inactive |
| 16 | The Switch could not be found as an active entity |
Following are the
return codes you see in the CICS system log when a problem
occurs in EZPSAGTC and EZPSEXTC:
| Code | Meaning |
|---|---|
| 41 | Error reading from file (sign on table or agent file). Check status of VSAM file or other log messages. |
| 43 | Error writing to file (sign on table or agent file). Check status of VSAM file or other log messages. |
| 45 | Error rewriting to file (sign on table or agent file). Check status of VSAM file or other log messages. |
| 47 | Error deleting from file (sign on table or agent file. Check status of VSAM file or other log messages. |
| 51 | Sign on table is full. Increase Agents table size. |
