General Information

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Figures

  1. Agent and customer meet across computers and switches.
  2. CallCoordinator integrates voice and data.
  3. CallCoordinator joins the separate worlds of the switch and the computer.
  4. With CallCoordinator and an IVR, customers can get service 24 hours a day.
  5. The host computer sends requests to the switch and the switch responds
  6. CallCoordinator improves service to those calling in.
  7. A CallCoordinator agent answers a call for the Sales Department.
  8. A CallCoordinator agent answers a call for the Shipping Department.
  9. CallCoordinator starts different transactions for different trunk IDs.
  10. CallCoordinator starts different transactions for different pilot numbers.
  11. CallCoordinator starts a specified transaction for an extension number.
  12. CallCoordinator gives the agent immediate access to the Customer's Record.
  13. Data already collected transfers to the next agent.
  14. CallCoordinator can display a different transaction on the transferred-to terminal.
  15. A host-based application can re-route a call
  16. Smooth out peak call hours across time zones
  17. Overview of a CallCoordinator system.

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