General Information
About this book
This book describes IBM® CallPath® CallCoordinator®/CICS for
OS/390® Version 2.1, an upgrade to IBM CallPath CallCoordinator CICS/MVS®
Release 1.
Throughout this book we use the following short names:
-
CallCoordinator
IBM CallPath CallCoordinator/CICS V2.1
-
CallPath/CICS for OS/390
IBM CallPath/CICS for OS/390 V2.1
-
SwitchServer/2
IBM CallPath SwitchServer/2®
This book introduces CallCoordinator, explains what CallCoordinator does
and details the new features available in Version 2.1. It is written for
executives, data processing managers, call center managers, call center
system administrators, and application programmers who want to understand
and evaluate CallCoordinator.
Version 2.1 Highlights
See Chapter 4, "New in Version 2.1"
for details of the following:
-
Host-based routing
-
Parallel sysplex®
-
A new version of COBOL
-
A new Set Telephony Feature API (CAMI740C)
-
Enhanced Host-Initiated Telephony API (CAMI775C) (replaces the Host-Initiated
Transfer API)
-
Year 2000 Readiness
-
Enhanced Screen Presentation Manager® Exit (CAMI770C)
-
MIS Log Processing enhanced
-
API's may now be invoked over an LU 6.2 Link
-
Inquire Call Data API (CAMI726C) enhanced
-
Sign On API (CAMI710C) enhanced
-
Transfer Load Balancing API (CAMI705C) enhanced
-
Additional Switch support, and defaults are available
-
Revertive (predictive) Make-call has been added
-
Recovery Options
-
And More ...
Terms and Concepts
Following is a list of terms or concepts used throughout this book when
discussing CallCoordinator.
-
Term or concept
-
How It is Used in This Guide
-
agent
-
A person who handles incoming or outgoing telephone calls and uses a computer
application, such as a customer service or support representative, or an
information clerk.
-
application
-
Your CICS business application program.
-
call center
-
A business center where customer access is by telephone. Persons using
CallCoordinator in a call center might be an agent, service representative,
or a customer support representative.
-
host computer
-
The IBM System/390® (S/390®) computer on which CallCoordinator
runs.
-
panel
-
The transaction environment displayed on a terminal screen.
-
switch
-
A telephone system such as a private branch exchange (PBX).
-
transaction
-
An action that occurs as part of your CICS application program.
Where to Find More Information
With this product you receive the books listed below under CallPath/CICS
for OS/390 books. They contain detailed information on planning, installing,
and operating CallPath/CICS for OS/390 and CallPath CallCoordinator/CICS.
The books in the product library are also available in HTML and in Acrobat
format for viewing online. Acrobat format is also known as Portable Document
Format (PDF). You can read these books using the Acrobat Reader (or in
a Web browser with the Acrobat Reader as a plug-in) available from Adobe
Systems.
You can find the HTML and the Acrobat versions of our books on the
IBM
Software : Voice Systems web page.
(follow the links to IBM Universal Access and IBM CallPath)
You can also get them on a CD-ROM; contact your IBM representative.
CallPath/CICS for OS/390 books
| CallPath/CICS for OS/390 Program
Directory |
GI10-2504 |
Books for related products
You may also need to refer to the books for the related products shown
below.
IBM CallPath SwitchServer/2
| Using CallPath SwitchServer/2 |
|
| Available on CD-ROM: |
|
| CallPath Version 2 Release 2 Online
Library |
SK2T-6139 |
| Also available from the
IBM
Software : Voice Systems web page.
(follow the links to IBM Universal Access and IBM CallPath) |
|
Parallel Sysplex®
| OS/390 V2R4.0 Parallel Sysplex
Overview |
GC28-1860 |
Making comments on this book
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free to send us your comments.
You can comment on what you regard as specific errors or omissions,
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You can get your comments to us quickly by sending an e-mail to
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