General Information


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CallPath® CallCoordinator®/CICS® for OS/390®
General Information

Version 2, Release 1

Document Number GC34-5394-01
Note!

Before using this information and the product it supports, be sure to read the general information under "Notices".

Second Edition (June 2000)

This edition applies to IBM CallPath® CallCoordinator®/CICS® for OS/390®, Version 2 Release 1 (program number 5655-B34), and to any subsequent releases and modifications until otherwise indicated in new editions. This edition replaces GC34-5394-00.

Order publications through your IBM representative, they are not stocked at the address given below.

You can make comments on this book by sending an e-mail to idrcf@hursley.ibm.com. Alternatively you can mail your comments to:

IBM United Kingdom Laboratories,
User Technologies,
Mail Point 095,
Hursley Park,
Winchester,
Hampshire,
SO21 2JN
United Kingdom

When you send information to IBM, you grant IBM a nonexclusive right to use or distribute the information in any way it believes appropriate without incurring any obligation to you.

© Copyright International Business Machines Corporation 1992, 2000. All rights reserved.
Note to U.S. government Users -- Documentation related to restricted rights -- Use, duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp.


Table of Contents

Figures

Notices

  • Trademarks
  • About this book

  • Version 2.1 Highlights
  • Terms and Concepts
  • Where to Find More Information
  • Making comments on this book
  • Chapter 1. Overview of CallCoordinator

  • Combining Telephony and Computing
  • Call Management
  • The CallCoordinator System
  • CallCoordinator - Voice and Data
  • What does CallCoordinator do?
  • Benefits for Your Call Processing
  • Overview of Call Management
  • Features of CallCoordinator
  • Capitalizing on Your Telephony Investment
  • CallCoordinator and CallPath Services
  • Chapter 2. What Call Management Does

  • Intelligent Answering Feature
  • Coordinated Voice and Data Transfer Feature
  • Consultation and Conference Feature
  • Host-based Routing Feature
  • Transfer Load Balancing Feature
  • Data Collection for Reports Feature
  • CallCoordinator Features and Your Needs
  • Chapter 3. System and Personnel Requirements

  • Voice Equipment You Need
  • Data Equipment You Need
  • Personnel You Need
  • What's Next?
  • Chapter 4. New in Version 2.1

  • Host-based Routing
  • Parallel Sysplex
  • New version of COBOL
  • Set Telephony Feature API
  • Host-Initiated Telephony API
  • Year 2000 Readiness
  • Screen Presentation Manager Exit
  • MIS Log Processing
  • LU 6.2 Link for APIs
  • Inquire Call Data API
  • Sign On API
  • Transfer Load Balancing API
  • Additional Switch Support
  • Revertive (Predictive) Make-call
  • Recovery Options
  • And More ...
  • Glossary of terms and abbreviations

    Index


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