System Management Guide

About this book

This book describes IBM® CallPath® CallCoordinator®/CICS for OS/390® Version 2.1, an upgrade to IBM CallPath CallCoordinator CICS/MVS® Release 1.

Throughout this book we use the following short names:

CallCoordinator

CallPath/CICS for OS/390

SwitchServer/2

This book is about installing and operating CallCoordinator. CallCoordinator is an application that combines telephony and computer services for call centers. It runs on an IBM OS/390 operating system.

This book gives you guidelines for planning the installation, and the procedures for the installation, configuration and verification of your CallCoordinator system. It also gives guidelines for the system administrator for operating and maintaining CallCoordinator.

Before reading this book you may want to see an introduction to the product in the book CallPath CallCoordinator/CICS General Information.

Who Should Read This Book

The first part is written for call center managers, system administrators and anyone who is involved in planning the installation and use of CallCoordinator in their call center.

The rest of the book is for the system administrator who is responsible for installing CallCoordinator and for maintaining the day-to-day operation of the system.

How This Book is Organized

This book has the following parts, plus a Glossary and Index. Parts 1 through 4 each have a detailed list of contents at the beginning of the Part:

Where to Find More Information

With this product you receive the books listed below under CallPath/CICS for OS/390 books. They contain detailed information on planning, installing, and operating CallPath/CICS for OS/390 and CallPath CallCoordinator/CICS.

The books in the product library are also available in HTML and in Acrobat format for viewing online. Acrobat format is also known as Portable Document Format (PDF). You can read these books using the Acrobat Reader (or in a Web browser with the Acrobat Reader as a plug-in) available from Adobe Systems.

You can find the HTML and the Acrobat versions of our books on the IBM Software : Voice Systems web page.

(follow the links to IBM Universal Access and IBM CallPath) You can also get them on a CD-ROM; contact your IBM representative.

CallPath/CICS for OS/390 books

CallPath/CICS for OS/390 Program Directory

GI10-2504

CallPath/CICS for OS/390 System Management Guide	SC34-5392
CallPath/CICS for OS/390 Application Programming Guide	SC34-5393

CallPath CallCoordinator/CICS General Information	GC34-5394
CallPath CallCoordinator/CICS System Management Guide	SC34-5395
CallPath CallCoordinator/CICS Problem Determination	GC34-5396
CallPath CallCoordinator/CICS Application Programming Guide	SC34-5397

Books for related products

You may also need to refer to the books for the related products shown below.

IBM CallPath SwitchServer/2

Using CallPath SwitchServer/2
Available on CD-ROM:
CallPath Version 2 Release 2 Online Library	SK2T-6139
Also available from the IBM Software : Voice Systems web page. (follow the links to IBM Universal Access and IBM CallPath)

Parallel Sysplex®

OS/390 V2R4.0 Parallel Sysplex Overview

GC28-1860

Switch-specific information

For information about your switch, refer to CallPath Services Reference for {your switch name here}, SC38-305{n}

Making comments on this book

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