System Management Guide

Chapter 11. Preparing For Installation

This chapter provides the following information:

• The installation task sequence
• The check list for prerequisite hardware and software that must be installed or available before you install the CallCoordinator software
• The check list for tasks that should be complete before you install the CallCoordinator software
• Guidelines for the CICS test environment
• Reference material for installation.

The Installation Task Sequence

Here is the task sequence for installing the CallCoordinator software:

1. Load the software, following procedures in Chapter 12, "Loading the CallCoordinator software".
2. Read about the software elements to be defined to CICS in Chapter 13, "About CallCoordinator Software".
3. Complete the required tasks in Chapter 14, "Defining CallCoordinator to CICS for SRO".
4. Validate software load and definition to CICS by performing the single-region validation tasks in Chapter 17, "Validating Software Load and Definition to CICS".
5. Depending on your CICS environment, do one of the following:

   • For Multiregion Operation (MRO):

     1. Complete the tasks in Chapter 15, "Defining CallCoordinator Software to CICS for MRO".

     2. Validate software load and definition to CICS by performing the MRO validation tasks in Chapter 17, "Validating Software Load and Definition to CICS".

   • For sysplex operation:

     1. Complete the tasks in Chapter 16, "Defining to CICS for Sysplex Operation".

     2. Validate software load and definition to CICS by performing the sysplex validation tasks in Chapter 17, "Validating Software Load and Definition to CICS".

Hardware and software requirements

The CallCoordinator program runs on an OS/390 host operating system. Customer Information Control System (CICS) provides the operating facilities for the CallCoordinator program.

For full details see "Hardware Requirements" and "Software Requirements".

Note: For sysplex environments, the following features of CICS TS 1.3 are used:

• Shared TSQs
• Coupling Facility data tables

Also, using VSAM RLS, files are shared among multiple CORs.

All these features require a Coupling Facility.

Prerequisite Tasks

Before you begin installation, complete the following prerequisite tasks:

• Evaluate the system administration and operation options for your call center (refer to CallPath CallCoordinator/CICS General Information and Part 1, "Planning").

• Gather voice and data information on the work sheets (refer to Part 1, "Planning").

What You Need for the CICS Test Environment

This book recommends that you define an environment on CICS for testing CallCoordinator installation in two phases:  

Phase 1, Single Region

Define the CallCoordinator programs and some terminals to a single CICS region. Follow the guidelines in Chapter 14, "Defining CallCoordinator to CICS for SRO".

Test the single-region environment, following instructions in Chapter 17, "Validating Software Load and Definition to CICS".  

If you plan to operate CallCoordinator in a multiregion operating (MRO) environment, continue with Phase 2.

Phase 2, Multiregion

After defining and validating single region operation, define the CallCoordinator multiregion test environment. Follow the guidelines in Chapter 15, "Defining CallCoordinator Software to CICS for MRO".

Test the multiregion environment, following instructions in Chapter 17, "Validating Software Load and Definition to CICS".

If you plan to operate CallCoordinator in a sysplex operating environment, continue with Phase 3.

Phase 3, Sysplex

After defining and validating single-region operation, define the CallCoordinator sysplex test environment. Follow the guidelines in Chapter 16, "Defining to CICS for Sysplex Operation".

Test the sysplex environment, following instructions in Chapter 17, "Validating Software Load and Definition to CICS".  

Reference Material

You might want to have the appropriate reference material listed in Table 19 on hand during software installation.

The list is representative for customers using CICS/MVS V4.1 or CICS Transaction Server for OS/390. Customers using CICS Transaction Server should refer to the publications for the appropriate release.

Table 19. Reference Documents for CallCoordinator Software Installation

Document Name	IBM Order No.
CICS/MVS V4.1
Customer Information Control System (CICS)/MVS, Customization Guide	SC33-0507
CICS/MVS, Problem Determination Guide	SC33-0516
CICS/MVS, Intercommunication Facilities Guide	SC33-0519
CICS/MVS, Resource Definition (Macro)	SC33-0509
CICS/MVS, Resource Definition (online)	SC33-0508
CICS/MVS, Multiregion Operation (MRO) Facilities and Planning Guide	G320-5902
CICS Transaction Server for OS/390
System Definition Guide	SC33-1682
Resource Definition Guide	SC33-1684
Distributed Transaction Programming Guide	SC33-1691
Problem Determination Guide	GC33-1693
Intercommunication Guide	SC33-1695
Shared Data Tables Guide	SC33-1702
Transaction Affinities Utility Guide	SC33-1777
CICSPlex SM Concepts and Planning	EXUJE300
Non-CICS Publications
SMP/E Reference	SC28-1107
SMP/E Users Guide	SC28-1302
Advanced Communications Function for Network Control Program Versions 3 and 4. Includes Version 3: Resource Definition Reference	SC30-3254
Job Entry Subsystem 2 (JES2) Initialization and Tuning Manual	SC23-0046
MVS/Extended Architecture JCL Reference	GC28-1352