System Management Guide

Chapter 12. Loading the CallCoordinator software

This chapter gives you guidelines for loading the CallCoordinator software on the host computer.

Naming Conventions

CallCoordinator uses the characters EZP, and CAM to identify the software elements. If you have any software element names that begin with these characters, resolve any duplicate names before you load CallCoordinator software.

Chapter 13, "About CallCoordinator Software" gives more detailed information about the CallCoordinator software elements.

Also refer to "Reference Lists of CallCoordinator Software Elements" in CallPath CallCoordinator/CICS Problem Determination, which provides the following lists:

• CallCoordinator transaction IDs
• CallPath/CICS for OS/390 transaction IDs
• CallCoordinator long running task names
• CallCoordinator VSAM file names
• CallCoordinator table names
• CallCoordinator program names
• CallCoordinator API, exits, and interface names.

About the Program Directory

Instructions for the software load tasks are provided in the Program Directory that accompanies the CallCoordinator software.

A list of the major information or instructions you will find in the Program Directory follows:  

• A list of the machine-readable material on your tape (or cartridge)
• Program support information
• Program and service-level information
• Installation requirements
• Instructions for installing CallCoordinator with SMP/E, including:
  • Installation examples
  • Library allocation
  • Establishing the SMP/E environment.

Software Load Sequence

This guide recommends that you perform the software load tasks in the following sequence:

1. Fully install the base product CallPath/CICS for OS/390 software, FMID HLM2210. (Receive, Apply and Accept CallPath/CICS and all required service.)

   Note: Define all switches to CallPath/CICS as GENERAL-ALL SWITCH FUNCTIONS -- general switches that support all functions.

2. Open your IBM CallCoordinator host software package. Follow the handling instructions that come with the package to prevent electrostatic discharge (ESD) damage to the software in the package.

3. Verify that all items listed on the packing slip are present.  

4. Load the software in the host computer using System Modification Program/Extended (SMP/E). Follow the instructions in the Program Directory that comes with the product package.

After completing the tasks described in the Program Directory, return to this guide and continue the installation tasks.

Printing Copy Code and Sample Programs

To interface CallCoordinator with your applications, the application programmer needs current versions of CallCoordinator source and copy code. Print the following files and store the hard copies with the CallPath CallCoordinator/CICS Application Programming Guide.

The following are found in SEZPCOPY:

• CallCoordinator API Commarea Copybook

  CAMC700, Write MIS Record API commarea

  CAMC705, Transfer Load Balancing API commarea

  CAMC710, Sign-on API commarea

  CAMC715, Sign-off API commarea

  CAMC720, Inquire Agents API commarea

  CAMC726, Inquire Call Data API commarea

  CAMC727, Inquire Party Data API commarea

  CAMC730, Set Control Number API commarea

  CAMC745, Set Agent Mode API commarea

  CAMC750, Screen Copy API commarea

  CAMC760, Casual User Restore API commarea

  CAMC775, Host Initiated Transfer API commarea

  CAMC784, Task Sequencing API commarea

  CAMC786, Set ANI ID API commarea

  CAMC788, Re-initialize API commarea.

• CallCoordinator Program Interface Copybook

  CAMC025, Transfer Load Balancing Exit

  CAMC030, MIS Log Exit

  CAMC500, Initiate With Data Interface

  CAMC770, Screen Presentation Manager Exit

  CAMR002, MIS Log Record Formats

  CAMSUSER, Screen Control Interface.

• MIS batch record layout.

  CAMMANL2, Call Analysis (Totals) Record Format

  CAMMIND1, Individual Party Event Record Format.

The following are found in SEZPSRCE:

• CallCoordinator Sample Programs

  CAMB600C, Sample Transfer Load Balancing Program

  CAMI770C, Sample Screen Presentation Exit Program

  CAMM405B, Sample MIS Exit Program

  CAMM450B, Sample Call Analysis Extract Program.

Following instructions in CallPath CallCoordinator/CICS Application Programming Guide, use the source code to build your interface to the CallCoordinator product.

Subsequent source code and copy code from programming enhancements or future updates to the product should also be printed out and filed.

Software load task is complete
Read Chapter 13, "About CallCoordinator Software", then continue with the installation tasks in Chapter 14, "Defining CallCoordinator to CICS for SRO".